Support SLA | ww.wp.xz.cn

Resolved keithshang
(@keithshang)

6 years ago

How long does it take for support to reply? I have sent 2 support requests since a week and still has not gotten any replies back? Kindly help to set the expectations right for non premium customers.

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Plugin Author Shareaholic
(@shareaholic)

6 years ago

Hi @keithshang we don’t have an official support SLA for non-paying customers. What are your ticket numbers?

Plugin Author Shareaholic
(@shareaholic)

5 years, 12 months ago

Hi @keithshang do let us know if you still need help.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Support SLA’ is closed to new replies.

2 replies
2 participants
Last reply from: Shareaholic
Last activity: 5 years, 12 months ago
Status: resolved