Support Team Disappeared?

  • Resolved Scott Hendison

    (@cyber49)


    2 weeks ago

    What happened to you guys? I’ve got unanswered support chat over a week old and unanswered emails to [email protected]. Everybody OK? Are you guys out of business? What’s up?

    Do you have any other methods of contact? Tried messaging on Facebook too, but that’s the only other thing I can find. No phone number, right?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support technicus

    (@technicus)

    1 week, 6 days ago

    @cyber49 Hello,

    We’re sorry for the problems caused, we had a lot of issues lately with our support system where tickets never reached us and even some tickets got closed/removed from the system without them actually being taken care of and we became aware of this issue only recently when you and few other users contacted us via WordPress Forums.

    We will contact you directly in order to see what’s happening and help you out. Thank you!

    Plugin Support technicus

    (@technicus)

    1 week, 1 day ago

    H @cyber49 ,

    Apologies for the delay. We’ve been migrating our ticketing system to better support the increased demand we’ve been experiencing. During this transition period, some threads were no longer notifying us of updates.

    Our new ticketing system is now available within your portal and provides deeper coverage along with additional support options. https://app.wpcompress.com/tickets

    If you reach out to us there, we’ll be happy to take care of you and offer a complimentary upgrade as a token of goodwill.

    We appreciate your patience and are truly sorry for the delay. We’re fully committed to the software and will be rolling out major performance and reliability updates this week.

Viewing 2 replies - 1 through 2 (of 2 total)

You must be logged in to reply to this topic.