Support Unresponsive – Updated (see below)

  • paynelessmedia

    (@paynelessmedia)


    1 year, 3 months ago

    I purchased the Pro and Gold addons for this plugin 30/1/25. I was unable to get the plugins working on my website, and reached out to support twiced and received no response.
    I then sent a third message yesterday requesting a refund (as we had to implement an alternative solution) and again, have not heard anything back.
    It’s very disappointing as the plugin has such high reviews.

    EDIT: Upon reading this review, the support team reached out to me in a very timely manner and provided a refund as I had requested. For whatever reason my emails hadn’t gone through to them initially, but as soon as they knew there was an issue they were very responsive, which I appreciate.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author DylanAuty

    (@dylanauty)

    1 year, 3 months ago

    Hi @paynelessmedia,

    I’m sorry to hear you didn’t hear back from us. This definitely isn’t the norm, as we usually reply to all support queries within 24 hours (in most cases less).

    I suspect we might not have received your email, or you might not have received our responses, possibly due to a spam filter being triggered by mistake.

    I had a look at your website, linked on your WordPress profile and found an email address on the contact page. I’ve used that to reach out to you directly from my company email address so that we can establish a means of communication.

    Please let me know if you do not receive that email so that we can look into alternatives.

    Thread Starter paynelessmedia

    (@paynelessmedia)

    1 year, 3 months ago

    Hi Dylan,

    Thanks for getting back to me! I really appreciate that.
    No email has come through as of yet (I’ve checked junk as well).

    Was my ticket yesterday received?
    I would like to request a refund please for my two purchases on 31/1 as I had to find alternative solutions.

    Plugin Author DylanAuty

    (@dylanauty)

    1 year, 3 months ago

    Hi @paynelessmedia,

    Apologies, can I ask you to check the email again, it seems it had not sent yet, but I’ve just confirmed that it has gone out.

    Unfortunately, I couldn’t track down any tickets linked to your email address, which is why I wanted to reach out directly instead.

    We will refund your purchases, however I do need a few details which I’ve requested via email. The email should come from our company domain (codecabin.co.za).

    Plugin Author DylanAuty

    (@dylanauty)

    1 year, 3 months ago

    An update from my side, I did get an auto-responder back from your email address asking I redirect my email to your support email address, please let me know if that is something you’d like me to do.

Viewing 4 replies - 1 through 4 (of 4 total)

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