survey don’t load

  • Resolved Pedroserrano

    (@pedroserrano)


    1 year, 5 months ago

    Hi, I bought the survey plugin. I have created 1 survey and it is not loading on the pages. It just keeps loading. The preview survey don’t goes too.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter Pedroserrano

    (@pedroserrano)

    1 year, 5 months ago

    The first time I installed it, it worked fine, but the next day the questionnaires were no longer loading.

    Plugin Support Jasmine

    (@hyenokian)

    1 year, 5 months ago

    Dear @pedroserrano,

    Thank you for your topic.

    It’s possible that there might be a JavaScript conflict on your end, as we’ve noticed that the defer attribute has been added to the JS files.
    See the screenshot below:

    View post on imgur.com

    Please try disabling this and check if the issue is resolved.

    Additionally, please make sure that you are using the latest version of the plugin.

    As you are using the Pro version of the plugin, please contact us via this form for premium support. Our customer care specialists will always be happy to help you.
    Commercial products are not supported in these forums.

    Thank you.

    Thread Starter Pedroserrano

    (@pedroserrano)

    1 year, 5 months ago

    I sent an email but no response. I don’t know how to disable javascript, can you help me? thanks

    Plugin Support Jasmine

    (@hyenokian)

    1 year, 5 months ago

    Dear @pedroserrano,

    Thank you for your response.

    I would like to inform you that we have reached our support specialists regarding your case, and they have confirmed that a response was provided to your inquiry two days ago.

    Their response may have ended up in your Spam Folder, so we kindly ask you to check there for our reply.

    However, upon reviewing your case again, we noticed that the defer attribute linking to the JS files has been removed.

    Please note that the survey now loads correctly.
    See the screenshot below:

    View post on imgur.com

    Additionally, the submit function is working fine.
    See the screenshot below:

    View post on imgur.com

    Could you please verify this on your end and let us know the outcome?

    Looking forward to hearing from you.

    Thank you.

    Plugin Support Jasmine

    (@hyenokian)

    1 year, 4 months ago

    Dear @pedroserrano,

    We’re closing this ticket for now as we last heard from you 1 week ago.

    If the query is unresolved, drop us a line and we’ll get back to you at the earliest and the ticket will be re-opened.

    For a new query, feel free to open a new topic. Our Customer Care Specialists will be happy to help you.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

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