Survey Isn’t Saving Properly

  • Resolved Scott_McCoy

    (@scott_mccoy)


    3 years, 7 months ago

    I’m creating a survey. It was working fine, but now it’s not saving or something? I create a new section, move it, and save. It’s still there. I add a question, it’s all gone. I add a question to an existing section and save. It’s gone. And sometimes the sections are in a different order than I had them in, but didn’t move it.

    Major bugs? I’ve tried many times and it’s constantly having these problems.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Thread Starter Scott_McCoy

    (@scott_mccoy)

    3 years, 7 months ago

    Now I found that another section did save my question, but I had it set to a ‘yes or no’ answer, but now it’s a blank set of answers like it’s newly created.

    Plugin Support Jasmine

    (@hyenokian)

    3 years, 7 months ago

    Dear @scott_mccoy,

    Thank you for the topic.

    I want to mention that the plugin itself doesn’t have any limitations.
    However, there may be a limitation set by your Server. That is why this kind of issue may arise for you.

    So, please get in touch with your Hosting Provider and ask them to expand the following PHP values or do it on your own via the cPanel.

    max_input_variables – 20000
    time_limit – 600
    max_input_time – 600

    Also, most presumably, the cases you are mentioning occurred due to the questions not being saved.
    Please expand the values and let us know whether the problem is solved or not for you.

    In case even after expanding the values you still experience this problem, please clarify how exactly the case happens for you.
    If possible, please provide us with a video where the given problem can be displayed for a better understanding.

    Please check this and let us know about the outcome.

    Thank you.

    Plugin Support Jasmine

    (@hyenokian)

    3 years, 7 months ago

    Dear @scott_mccoy,

    In addition to our previous answer, we would like to ask which version of the plugin you are currently using and how many questions and sections you have for further investigation of your case.

    Looking forward to hearing from you.

    Thank you.

    Thread Starter Scott_McCoy

    (@scott_mccoy)

    3 years, 7 months ago

    The PHP settings seem to have worked.

    Version 7.1.1

    Plugin Support Jasmine

    (@hyenokian)

    3 years, 7 months ago

    Dear @scott_mccoy,

    Thanks for your reply.

    Glad to hear that.
    Enjoy the plugin and, in the meantime, if you have any further questions, feel free to open a new topic.

    Thank you.

    iccmedia

    (@iccmedia)

    3 years, 7 months ago

    Hi,
    I have the same problem. I have a survey with 2 sections and a total of 24 questions. I need 3 question more but it is impossible too save other question.
    I modified php.ini file as indicated:
    max_input_variables – 20000
    time_limit – 600
    max_input_time – 600

    Survery Maker 7.1.3. Vers.
    PHP 7.4.32
    Can you help me please? Tks in advance.
    Alex.

    Plugin Support Jasmine

    (@hyenokian)

    3 years, 7 months ago

    Dear @iccmedia,

    Thank you for your response.

    As you are currently using the PRO version of the plugin, please contact us via this form for premium support and further investigation of your case. Our customer care specialists are ready to provide you with a solution as soon as possible (most presumably, you are currently experiencing an individual case).

    Commercial products are not supported in these forums.

    By the way, please feel free to open a new topic each time you have new questions/issues so that the information can be accessible to other users as well.

    Thank you.

    • This reply was modified 3 years, 7 months ago by Jasmine.
Viewing 7 replies - 1 through 7 (of 7 total)

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