SURVEY NOT OPENING

  • Resolved Creative Karen

    (@klugasi)


    1 year, 5 months ago

    I CREATED A PAGE WITH SHORTCODE TO ” SUREVYS FROM A SPECIFIC CATEGORY ” AND ON ITSELF IT SEEMS GREAT. HOWEVER THE SURVEY IS NOT OPENING. ANY IDEAS WHAT COULD BE GOING WRONG HERE ?

    THIS PLUGIN SEEMS TO BE EXACTLY WHAT I NEEDED , AND I’M CONSIDERING PURCHASING PRO VERSION – BUT IF EVEN THE FREE VERSION IS NOT WORKING WELL …. 🙁

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Jasmine

    (@hyenokian)

    1 year, 5 months ago

    Dear @klugasi,

    Thank you for your topic.

    Could you please verify if you have filled out the “Survey main URL” field in the survey settings?
    If not, kindly ensure that the field is completed and then check the case again.
    See the screenshot below:

    View post on imgur.com

    In that option, please ensure to specify the link where the survey is inserted, and the redirection will occur through this link when users click the open button generated by the shortcode.

    Once updated, kindly test the setup and let us know if the issue has been resolved.

    Thank you.

    Thread Starter Creative Karen

    (@klugasi)

    1 year, 5 months ago

    Ahhh ok got ya …. thanks – i knew i was missing something.

    Plugin Support Jasmine

    (@hyenokian)

    1 year, 5 months ago

    Dear @klugasi,

    Thank you for your reply.
    Glad to hear our response was of help to you.

    If you have any further questions or need additional assistance, please don’t hesitate to open a new topic.

    Have a nice day!

Viewing 3 replies - 1 through 3 (of 3 total)

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