Survey not saving data

  • Resolved vitb

    (@vitb)


    2 years, 5 months ago

    Hello,

    when I create survey with 7 sections and click save it reloads but does not save anything, furthermore I created xlsx file with my survey but when I try import the loading circle goes around few times, disappears and does not import it.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Jasmine

    (@hyenokian)

    2 years, 5 months ago

    Dear @vitb,

    Thank you for the topic.

    As to the saving problem.
    I want to mention that the plugin itself doesn’t have any limitations. 

    However, there may be a limitation set by your Server. That is why this kind of issue may arise for you.

    So, please get in touch with your Hosting Provider and ask them to expand the following PHP values or do it on your own via the cPanel.

    max_input_vars 20000
    max_execution_time 600
    max_input_time 600

    As to the import via XLSX.
    Please provide us with the following information for further investigation of the case.

    1. The Survey Version you are using.
    2. The PHP Version you are using.
    3. XLSX file.

    Looking forward to your reply.

    Thank you.

    Thread Starter vitb

    (@vitb)

    2 years, 5 months ago

    Hello,
    Survey maker version is 30.1.6
    PHP is 8.1.26
    but I am not sure how should I provide the XLSX file

    Plugin Support Jasmine

    (@hyenokian)

    2 years, 5 months ago

    Thank you for your reply, dear @vitb.

    As you are using the premium version, please contact us via this form for premium support. Our customer care specialists will always be happy to help you.

    Commercial products are not supported in these forums.

Viewing 3 replies - 1 through 3 (of 3 total)

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