Survey stopped displaying

  • Resolved LunaGraphica

    (@lunagraphica)


    5 years, 1 month ago

    The survey on this page just stopped displaying.

    Based on the survey results, it looks like it stopped working some time between March 14 and March 20.

    I have not made any changes on the page. I probably updated some plugins during that time period, but I don’t recall which.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • expresstechsupport

    (@expresstechsupport)

    5 years, 1 month ago

    Hi @lunagraphica,

    Thanks for reaching out to us. I visited the quiz page. At first, kindly make sure that you are using the latest version of the QSM plugin. After this check for plugin or theme conflict on your website.

    The fastest way to rule out a conflict is to deactivate all plugins and switch to a standard theme like Twenty Twenty. If this resolves the issue, you have a conflict and should activate one plugin at a time until you locate the conflict. Finally, after all plugins are active, switch to your theme. This will narrow down the conflict to a specific plugin or a theme conflict.

    Let me know if this resolves the issue at your end.

    Kind regards,
    Kriti

    Thread Starter LunaGraphica

    (@lunagraphica)

    5 years, 1 month ago

    The problem was due to an out-of-date plugin. I am running WordPress Multisite, and I had not noticed that I have update notices at the “network” level.

    Thank you for your help.

Viewing 2 replies - 1 through 2 (of 2 total)

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