SurveyMaker (7.0.8) causes technical problems

  • Resolved sg1

    (@sg1)


    2 years, 10 months ago

    Since the last update, it is no longer possible to edit surveys created with the purchased (not the free version) PlugIn SurveyMaker.
Wordpress displays the following error message:

WordPress has a built-in feature that detects when a plugin or theme is causing a fatal error on your website and notifies you with this automated email.

In this case, WordPress has caught an error in one of your plugins, Survey Maker.

First, visit your website (…) and check for visible problems. Next, visit the page where the error occurred (…/wp-admin/admin.php?page=survey-maker&action=edit&id=8) and check for visible problems.

Please contact your hosting company for assistance in investigating this issue further.

If your website appears to be faulty and you can no longer access your dashboard as usual, WordPress now has a special "recovery mode". This allows you to safely log into your dashboard and investigate further.

…/wp-login.php?action=enter_recovery_mode&rm_token=D4eNJs8PQqz8VLJxwhjuvF&rm_key=KQH6TekA4aEjU0PF1HrFWU

To protect your website, this link will expire in 1 day. But don't worry: a new link will be emailed to you if the error occurs again after the deadline.

If you are looking for help with this issue, you may be asked for some of the following information:
WordPress version 6.2.2
Active theme: …
Current plugin: Survey Maker (version 7.0.8)
PHP version 8.0.28 Error details

An error of type E_ERROR was caused in line 50 of file /www/htdocs/…/…/wp-content/plugins/survey-maker/admin/partials/surveys/actions/partials/survey-maker-surveys-actions-tab7.php. Error message: Uncaught ValueError: Unknown format specifier "S" in /www/htdocs/…/…/wp-content/plugins/survey-maker/admin/partials/surveys/actions/partials/survey-maker-surveys-actions-tab7.php:50
Stack trace: 0 /www/htdocs/…/…/wp-content/plugins/survey-maker/admin/partials/surveys/actions/partials/survey-maker-surveys-actions-tab7.php(50): sprintf('%sSendGrid is …', '
Viewing 1 replies (of 1 total)
  • Plugin Support Jasmine

    (@hyenokian)

    2 years, 10 months ago

    Dear @sg1,

    Thank you for the topic.

    I want to mention, that you are using an old version of the plugin.
    The 7.0.8 version is not the last update of the plugin. The latest update of the plugin is the 7.1.5 version.

    We noticed that you are using both the latest version of WordPress and PHP.
    Please note, that as you are using the old version of the plugin and the new versions of PHP and WordPress, an incompatibility problem may occur for you.
    The latest version of the plugin is compatible with both PHP 8.2+ and WordPress versions (6.2+).

    So, please update the plugin to the latest version and check the case again.
    Here is the Update Guide:
    https://ays-pro.com/how-to-update-upgrade-ays-pro-plugins

    Surely make a DB backup before installing the zip file for your safety (you can use UpdraftPlus).

    By the way, as you are using the Pro version of the plugin, please contact us via this form for premium support. Our customer care specialists will always be happy to help you.

    Commercial products are not supported in these forums.

    Thank you.

Viewing 1 replies (of 1 total)

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