Hi @daishi ,
This error comes directly from DHL’s REST API.
When using REST, DHL requires a phone number on the order itself (shipping phone, or billing phone as fallback).
The phone number set in the plugin settings is only the shipper phone, not the recipient’s.
How to fix it:
- Open the affected order in WooCommerce
- Make sure a shipping phone number is set (or billing phone)
- Save the order and create the label again
For orders that were already placed without a phone number, it needs to be added once manually.
If the phone number is already present and the error still appears, please enable debug logging and send us the log from one failed attempt.
Best regards
Thread Starter
daishi
(@daishi)
Hi, the phone number is already present and the error still appears. Here is the log:
2026-02-23T19:27:24+00:00 NOTICE GET URL: https://cig.dhl.de/services/production/rest/checkout/79576/availableServices?startDate=2026-02-24 CONTEXT: {"_legacy":true}
2026-02-23T19:27:24+00:00 NOTICE GET Response Code: 200 CONTEXT: {"_legacy":true}
2026-02-23T19:27:24+00:00 NOTICE GET Response Body: stdClass Object
(
[preferredLocation] => stdClass Object
(
[available] => 1
)
[preferredNeighbour] => stdClass Object
(
[available] => 1
)
[preferredDay] => stdClass Object
(
[available] => 1
[validDays] => Array
(
[0] => stdClass Object
(
[start] => 2026-02-26T00:00:00.000+01:00
[end] => 2026-02-26T23:59:59.999+01:00
)
[1] => stdClass Object
(
[start] => 2026-02-27T00:00:00.000+01:00
[end] => 2026-02-27T23:59:59.999+01:00
)
[2] => stdClass Object
(
[start] => 2026-02-28T00:00:00.000+01:00
[end] => 2026-02-28T23:59:59.999+01:00
)
[3] => stdClass Object
(
[start] => 2026-03-02T00:00:00.000+01:00
[end] => 2026-03-02T23:59:59.999+01:00
)
[4] => stdClass Object
(
[start] => 2026-03-03T00:00:00.000+01:00
[end] => 2026-03-03T23:59:59.999+01:00
)
[5] => stdClass Object
(
[start] => 2026-03-04T00:00:00.000+01:00
[end] => 2026-03-04T23:59:59.999+01:00
)
)
)
[preferredTime] => stdClass Object
(
[available] =>
[timeframes] => Array
(
)
)
[inCarDelivery] => stdClass Object
(
[available] =>
)
[sameDayDelivery] => stdClass Object
(
[available] =>
[sameDayTimeframes] => Array
(
)
)
[noNeighbourDelivery] => stdClass Object
(
[available] => 1
)
)
CONTEXT: {"_legacy":true}
Thread Starter
daishi
(@daishi)
Hi, I sent you the log two weeks ago. Could you please advice me how to fix this error?
