Sync Error

  • Resolved Kyle T

    (@kyle9296)


    3 years, 1 month ago

    I got this error message.

    “Jetpack has detected and error syncing your site.

    Jetpack has detected that data is not properly in sync which may be impacting some of your site’s functionality. Click here to start a fix to align Jetpack with your site data. If you still notice this error after running the fix process, please contact support for additional assistance.”

    Clicking the ‘fix’ link did not work. Customers are not able to checkout at this time.

    • This topic was modified 3 years, 1 month ago by Kyle T.

    The page I need help with: [log in to see the link]

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  • JS (a11n)

    (@julesomattic)

    3 years, 1 month ago

    Jetpack appears to be connected to the site without any errors at this time.

    Did you recently make a large number of changes to the site, such as importing or editing products?

    A large number of changes at once can cause a temporary sync issue with Jetpack. The issue usually resolves itself as Jetpack catches up with syncing all of those changes.

    I’d recommend waiting about 24 hours for sync issues to resolve themselves after making a large number of changes to the site. If you still see a sync issue after that, we’ll be happy to help.

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