Sync Issues

  • Resolved Louno

    (@louno)


    7 years, 10 months ago

    Hi,
    We are not able to sync mailchimp using the plugin. The site is hosted by Siteground.com … We tried a lot of different things and dont know what to do anymore…

    I posted a support request directly on mailchimp with various test server and live server access for you to investigate. The ticket id is 4560972

    We really need help in solving this, the server tech support is not helping us, they dont believe that it is a server issue, however we think it might be… regardless, we need a solution FAST. If possible to look into this asap and get back to us.

    Thank you

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support khungate

    (@khungate)

    7 years, 10 months ago

    Hi @louno, we’re happy to help. Just to get a handle on the situation you’re experiencing, could you provide a few more pieces of information to help us understand the issue?

    – What plugin version are you running?
    – What is your PHP memory limit set to?
    – Is there any logging errors in the plugin’s logs tab (when it’s set to standard or debug)?
    – Do you have any caching plugins or services running?
    – Have you tried a fresh uninstall or reinstall?

    Thanks in advance for these details. I’ll keep an eye out for your reply.

    – Kyle

    Plugin Support khungate

    (@khungate)

    7 years, 9 months ago

    Hi @louno, I just wanted to reach back out to see if you were still experiencing any sync issues. For now, I’ll go ahead and close things out since it’s been a few weeks. But, don’t hesitate to reach back out if you need any other help.

Viewing 2 replies - 1 through 2 (of 2 total)

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