Sync issues and 500 error after migration

  • Resolved tijndekkers

    (@tijndekkers)


    2 years, 9 months ago

    Hi all,

    I have just finished a migration for a friend of mine, which was a very bad website to start with so I already had to fix multiple issues after the migration, but there’s one I can’t seem to fix even though I tried a lot of things I found online.

    The problem: after migration there’s two issues:
    – Products/stock updates don’t sync from Zettle > WooCommerce anymore;
    – When I try to open Zettle settings inside Woocommerce settings in the WP dashboard I get a 500 error when I try to access the Zettle tab (and this happens only with the Zettle tab).

    I tried looking at the logs (chrome logs but also website logs from hosting), reinstalled/reactivated the plugin, made my friend update and log in and out of the zettle app. Tried with the troubleshooting plugin to see if any plugins or theme is conflicting with zettle functionality. But no results yet. Getting kind of annoyed with all the time I put in until now, so any help would be greatly appreciated!

    Thanks in advance 🙂

    Tijn

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Syde Joost

    (@joostvandevijver)

    2 years, 9 months ago

    Hello @tijndekkers

    Thank you for reaching out to us, we are here to help.

    I believe the issue you are encountering is caused by the fact that the return URL that is known on Zettle library side, is not correct any longer after the migration. There are some things you can do to try to correct or renew this.

    1. Disable and enable the plugin. This should re-establish the webhook connection and trigger the plugin to relearn the URLs in the database.
    2. Unpublish and publish a product. This pushes all details from WooCommerce to Zettle (if you update product details). I am hoping this can possibly also update the return URL.

    After you have done either of these options, please test if a product can update the stock amount from Zettle to WooCommerce. If both these options didn’t work, you might want to try #3, although it is more labor-intensive to perform.

    3. Restart the initial sync and re-create the Zettle library. In this situation, you will need some time to perform the onboarding of the plugin. You should disconnect the account in the plugin settings, remove the products in the Zettle library first and then onboard your Zettle account again, to synchronize the products to the Zettle library. This will trigger the URLs to be correct and should correct the problem. Be aware that the store might not have the products available in their point of sale, so don’t do this during business hours.

    There is one more option I need to tell you about. If you changed the hosting provider or server that your site runs on, it might be that this problem is related to this situation. Please read the documentation if that is the case.

    Please let me know if this helped you or if you require additional support.

    Kind regards,
    Joost

    Plugin Support Syde Joost

    (@joostvandevijver)

    2 years, 8 months ago

    Hello,

    Since we did not receive any response or follow-up questions from you, we will assume you got this working to your requirements. If you still have any more questions for us, please open a new thread, because we will mark this one as resolved.

    Kind regards,
    Joost

Viewing 2 replies - 1 through 2 (of 2 total)

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