Sync price problema
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Hi, My products are going up in the facebook catalog with prices different from the website. facebook price field is empty.
https://gist.github.com/matijdk/5aef8804cac9a37d629da1ce6cb35399
Viewing 5 replies - 1 through 5 (of 5 total)
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Hi @matijdk
Thanks for reaching out!
I understand that the price of your products in your Facebook Catalog is showing differently compared to what is indicated on your store, correct?
I trust that you’ve followed the instructions in this support documentation to run Facebook for WooCommerce smoothly, correct?
If the wrong price, availability or other information is showing for an item in your ads or shop on Facebook or Instagram, it’s likely incorrect in your catalog. You can read more about that here: Troubleshoot incorrect product information showing in your ads or shop on Facebook or Instagram
If still these suggestions did not resolve the issue, please share your System Status Report that you can find via
WooCommerce > Status. SelectGet system reportand thenCopy for support. Once you’ve done that, you can paste it into your reply here.If you could also provide the fatal error logs (if any) under
WooCommerce > Status > Logs.You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.
Thanks!
hi. yes i have read all… is all setting and working! but a a few weeks ago the price didn´t sync any more… is showing a different price on facebook… when i make a price change on my website ,this change don´t make on facebook´s product.
If you could also provide the fatal error logs (if any) under
WooCommerce > Status > Logs. https://gist.github.com/matijdk/5aef8804cac9a37d629da1ce6cb35399system report: WordPress Environment WordPress address (URL): https://www.ambarvioletajoyeria.com
Site address (URL): https://www.ambarvioletajoyeria.com
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`Hello @matijdk,
Thank you for sharing the report.These kinds of problems are usually caused by a conflict with your theme or with another plugin.
The best way to determine this is to:- Temporarily switch your theme to Storefront
- Disable all plugins except for WooCommerce
- Repeat the action that is causing the problem
If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.
Let us know how it goes!of course i did that… was the first things i do! unninstall all too.
so i come to here for ask you for any idea.
Hi,
Sorry to hear that the issue persists.
Cannot create the API instance because the access token is missing.Regarding this error message, can you please try this solution presented in this forum thread (It explains how to reset the connection to Facebook) to see if this resolves the issue?
Let us know how that goes for you.
Viewing 5 replies - 1 through 5 (of 5 total)
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