Sync still not working…

  • Resolved saraalv

    (@saraalv)


    3 years, 5 months ago

    Hello! I wrote to you a few days ago since my sync stopped working. I then deactivated and activated the plugin and it started working again. Unfortunately it went south again – it changes the stock levels by itself, both increases and decreases. I have tried conflict testing, deactivating etc with your list of things to try. It still doesn’t work. Sometimes it looks like it works for a day or so but then it starts to get weird again.

    I’m not sure what more to do? I really need the sync to work. One of the warnings I get in my logs is: “WARNING Stock management at variation level is not supported from PayPal Zettle.”

    I would be very thankful for help.

    Best regards, Sara

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Syde Joost

    (@joostvandevijver)

    3 years, 5 months ago

    Hello @saraalv

    We will need to get much more details from you in order to help you. We want to get the system report and the plugin logs to see if there are known conflicting plugins installed on your site. You will also need to clear up what “sync” stopped working. All product sync, stock sync, a sync in both directions or a single direction? We need to clear up what exactly the issue is first.

    If you don’t feel comfortable sharing those details on a public forum, please open a ticket with our service desk. You can find the instruction for this here: https://zettle.inpsyde.com/docs/request-support/
    (please add the URL of this thread in the ticket as well)

    Kind regards,
    Joost

    Plugin Support Syde Joost

    (@joostvandevijver)

    3 years, 4 months ago

    Since we haven’t heard back from you, I’m going to mark it as resolved.
    In case you’re still having problems, feel free to let us know!

Viewing 2 replies - 1 through 2 (of 2 total)

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