Synching prices issue

  • Resolved markisu72

    (@markisu72)


    2 years, 7 months ago

    Hi,

    we just found a few products in Zettle with 0€ prices.
    After some investigation, I found out that the Zettle plugin setting to sync the prices was set to not sync.

    And this is, what is strange, because I am the only one configuring the system and I have not touched this setting since more then a year – I did not even know there was such a setting…

    I know it is most likely impossible to find the root cause of that retrospectively, but since it without a doubt was not changed manually, you might want to know it, just in case someone else reports a similar issue.

    With enabling the setting, everything seems to be back to normal and just saving the affected products again synched the prices as expected.

    Best
    Markus

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Syde Joost

    (@joostvandevijver)

    2 years, 7 months ago

    Hello @markisu72

    Thank you for reaching out to us, we are here to help.

    We have not heard a similar report before, so I am not sure what to do with this support request. During onboarding of your account to the plugin, there is a page where the plugin asks if you want to do price sync and provides you the causes of this possibly not being possible in the current setup. We did not encounter a situation where the price sync setting changes after this. It could be that it does not function any longer after the tax settings are changed…, but still, I do not believe this would change the settings of our plugin.

    I will make a note of this report and have our team look into it, if we receive more reports of the same issue.

    Thanks for reaching out and letting us know.

    Kind regards,
    Joost

    Thread Starter markisu72

    (@markisu72)

    2 years, 7 months ago

    Hi Joost,

    good hint with the tax setting.
    Actually we started to sell EU-wide some few weeks ago and during that change, we also started using One-Stop-Shop from Vendindero/Germanized.

    During that step, we made some changes regarding the tax setting.
    It sounds like this might have had some unintended impact.

    No need to do something on your side, I just wanted to inform you.

    Best

    Markus

Viewing 2 replies - 1 through 2 (of 2 total)

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