Synchronize With Cloud Does Not Work

  • Resolved forsteps

    (@forsteps)


    9 months ago

    Hello,

    The Synchronize With Cloud turns on, and it goes off again right after that. All the badd IPs are marked as “passed” because of this. Clearing cache does not help.

    Please let me know how to fix this.

    Thank you

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support amagsumov

    (@amagsumov)

    9 months ago

    Hello @forsteps,

    Please make sure that the IP addresses of the Security service are not blocked by your site/server.

    You can find the list of the Security IP addresses is here:
    https://cleantalk.org/help/cleantalk-servers-ip-addresses

    Does it help?

    Thread Starter forsteps

    (@forsteps)

    9 months ago

    Hello @amagsumov,

    Does not look to be blocked. I first installed the plugin on the staging site, and it was working. When I installed it on the main site, the key was already used up, so I had to go to the CleanTalk dashboard, delete the staging site, add the main site, and then enter the key manually because it still couldn’t connect automatically.

    Does this sequence of events tell us anything?

    I also wanted to ask if you could allow using the plugins on both the main and staging sites, so we don’t break things without testing them first.

    Thank you

    • This reply was modified 9 months ago by forsteps.
    • This reply was modified 9 months ago by forsteps.
    Plugin Support amagsumov

    (@amagsumov)

    9 months ago

    Does this sequence of events tell us anything?

    Unfortuntely, no. Please contact us directly through our private support for further investigation:

    https://cleantalk.org/my/support/open

    I also wanted to ask if you could allow using the plugins on both the main and staging sites, so we don’t break things without testing them first.

    Yes, you can use a single access key on both main and staging sites.

    Thank you.

    Thread Starter forsteps

    (@forsteps)

    9 months ago

    Just did it

    Thread Starter forsteps

    (@forsteps)

    9 months ago

    Still doesn’t allow to add a staging subdomain neither form the WP admin nor from the dashboard.

    Plugin Support katereji

    (@katereji)

    9 months ago

    Hello @forsteps

    We have received your ticket #50103 and will continue our conversation there.

    Plugin Support eugenecleantalk

    (@eugenecleantalk)

    7 months, 3 weeks ago

    Hello.

    As a result of our communication, we determined that the plugin and access key are functioning correctly. There was a misunderstanding regarding block lists. We have block lists for different services. An IP address may be on the Anti-Spam block list, but may not be on the Security block list.

Viewing 7 replies - 1 through 7 (of 7 total)

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