Syncing issues

  • Resolved trevormiddleton

    (@trevormiddleton)


    9 months, 1 week ago

    I work for a community radio station. We’ve recently had our website redeveloped, and swapped out our old, subscription chat forum for SAC. However, we seem to be having teething problems, in that messages posted from our studio frequently do not appear in the SAC chat forum.
    We’re using the latest version of WordPress, and accessing the forum using the latest version of Chrome for Windows 10, currently 139.0.7258.155, with no modifications to the settings, and no extensions. Can you help?
    Also, we need to be able to delete individual messages and track IP addresses in cases of spam. Is this function available on the free version?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Jeff Starr

    (@specialk)

    9 months, 1 week ago

    Glad to help. For the messages not appearing, it could be related to another plugin, maybe like a cache plugin or similar. Do you know if the site is using any sort of caching?

    The free version of the plugin does enable admins to delete and edit chat messages, but there is no IP-address information available. The pro version provides much more robust chat-message management tools, including everything the free version can do plus blocking/muting, and includes user details like IP address and more.

    Thread Starter trevormiddleton

    (@trevormiddleton)

    9 months, 1 week ago

    Many thanks for getting back to me so quickly. We used an external developer for the site, so I’ll have to check with him.
    With apologies for the supplementary question, how do we designate admin roles? I’ve now installed the plugin on WordPress running on my internal server so I can take a look at the settings.

    Plugin Author Jeff Starr

    (@specialk)

    9 months, 1 week ago

    To keep the plugin lightweight and as compatible with WordPress as possible, it simply uses the WP core user/registration system. So users will have whichever role/capabilities are assigned during registration.

    Thread Starter trevormiddleton

    (@trevormiddleton)

    9 months, 1 week ago

    Aha – thanks very much for the clarification.

Viewing 4 replies - 1 through 4 (of 4 total)

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