Syncing not completed

  • Resolved Daniele

    (@dabesa)


    7 years, 9 months ago

    Dear support,

    We’re using the latest version 2.1.9 on a WC with 580+ orders.
    The sync has stopped recently, I tried to force a resync but it doesn’t complete:
    —
    Started: Mon, Aug 27, 2018 9:45 PM

    Last Updated: Mon, Aug 27, 2018 9:50 PM

    Account Connected: Daniele Besana

    List Connected: WP-OK Clienti All

    Products Synced: 13

    Orders Synced: 409
    —

    I set the logs to DEBUG but I don’t see errors, it just stop before the latest order.

    How can we troubleshoot this?

    Thanks
    WP-OK.it

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support khungate

    (@khungate)

    7 years, 9 months ago

    Hi @dabesa, sorry to hear you’re having issues with the plugin, we definitely want to try to help out. Can you maybe try a fresh uninstall/reinstall to see if that fixes things? It’s odd that things stopped midstream. Maybe it was a temporary hiccup with your host or something that’s hard to spot on the surface.

    If that doesn’t work, we’ll be glad to troubleshoot further. Let us know how it goes.

    I look forward to hearing back from you.

    – Kyle

    Plugin Support khungate

    (@khungate)

    7 years, 9 months ago

    Hi @dabesa, just wanted to ping you back to see if you’ve had any luck. Also, we’ve recently found that some folks might have a non-expired lock which needs to be removed; it’s the http_worker_lock site transient. Not 100% sure if that’s your issue, but you might want to try seeing if you can delete that particular site transient and then refresh the page to re-enable the queue.

    Thread Starter Daniele

    (@dabesa)

    7 years, 9 months ago

    Hello @khungate,

    The sync eventually finished without further actions, it just took more than 1 day!

    Check below:
    —
    Started: Mon, Aug 27, 2018 9:45 PM

    Finished: Tue, Aug 28, 2018 12:33 AM

    Last Updated: Thu, Sep 6, 2018 9:08 PM

    Account Connected: Daniele Besana

    List Connected: WP-OK Clienti All

    Products Synced: 13

    Orders Synced: 774
    —

    Thank you for the follow up, much appreciated!
    Daniele

    Plugin Support khungate

    (@khungate)

    7 years, 9 months ago

    Sounds great Daniele! Yes, on some hosting environments syncing can be faster or slower than others. Glad to hear it finally completed 🙂

    We really appreciate you using the plugin. If it’s working well for you and your business, please consider leaving us a positive review.

Viewing 4 replies - 1 through 4 (of 4 total)

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