• Hi guys,

    when i create a new tracking on pixel caffeine this is not transferred to my fb business manager.

    I have a message “Something went wrong during the connection with Facebook API. ”
    This is the report:

    —- Report: 2020-07-06T23:01:07+00:00 —-

    Exception: PixelCaffeine\Admin\Exception\FBAPIException

    ——————–

    Message: Something went wrong during the connection with Facebook API. Please, try to refresh the page.

    —- Context —-

    Array
    (
    [code] => 400
    [$_REQUEST] => Array
    (
    [doing_wp_cron] => 1594076466.3795230388641357421875
    )

    [response] => Array
    (
    [headers] => Requests_Utility_CaseInsensitiveDictionary Object
    (
    [data:protected] => Array
    (
    [content-type] => application/json
    [content-length] => 182
    [date] => Mon, 06 Jul 2020 23:01:07 GMT
    [x-amzn-requestid] => 41667276-fa3b-43bd-beef-9607c44b4695
    [x-amz-apigw-id] => PRgADFsEoAMFbfQ=
    [x-amzn-trace-id] => Root=1-5f03ad33-c9464822dde9b6adba84a394;Sampled=0
    [x-cache] => Miss from cloudfront
    [via] => 1.1 188ad9345a63903c70cb830c2aa31874.cloudfront.net (CloudFront)
    [x-amz-cf-pop] => AMS50-C1
    [x-amz-cf-id] => 1yA8X6TLFMGc-te7gfyiBwvWywJ8MrR1duMWKJJh-_e5xknM7cZyAg==
    )

    )

    [body] => {"error":{"message":"An unexpected error has occurred. Please retry your request later.","type":"OAuthException","is_transient":true,"code":2,"fbtrace_id":"A-S8iYNA59EvcNpYGn11lEv"}}
    [response] => Array
    (
    [code] => 200
    [message] => OK
    )

    [cookies] => Array
    (
    )

    [filename] =>
    [http_response] => WP_HTTP_Requests_Response Object
    (
    [response:protected] => Requests_Response Object
    (
    [body] => {"error":{"message":"An unexpected error has occurred. Please retry your request later.","type":"OAuthException","is_transient":true,"code":2,"fbtrace_id":"A-S8iYNA59EvcNpYGn11lEv"}}
    [raw] => HTTP/1.1 200 OK
    Content-Type: application/json
    Content-Length: 182
    Connection: close
    Date: Mon, 06 Jul 2020 23:01:07 GMT
    x-amzn-RequestId: 41667276-fa3b-43bd-beef-9607c44b4695
    x-amz-apigw-id: PRgADFsEoAMFbfQ=
    X-Amzn-Trace-Id: Root=1-5f03ad33-c9464822dde9b6adba84a394;Sampled=0
    X-Cache: Miss from cloudfront
    Via: 1.1 188ad9345a63903c70cb830c2aa31874.cloudfront.net (CloudFront)
    X-Amz-Cf-Pop: AMS50-C1
    X-Amz-Cf-Id: 1yA8X6TLFMGc-te7gfyiBwvWywJ8MrR1duMWKJJh-_e5xknM7cZyAg==

    {"error":{"message":"An unexpected error has occurred. Please retry your request later.","type":"OAuthException","is_transient":true,"code":2,"fbtrace_id":"A-S8iYNA59EvcNpYGn11lEv"}}
    [headers] => Requests_Response_Headers Object
    (
    [data:protected] => Array
    (
    [content-type] => Array
    (
    [0] => application/json
    )

    [content-length] => Array
    (
    [0] => 182
    )

    [date] => Array
    (
    [0] => Mon, 06 Jul 2020 23:01:07 GMT
    )

    [x-amzn-requestid] => Array
    (
    [0] => 41667276-fa3b-43bd-beef-9607c44b4695
    )

    [x-amz-apigw-id] => Array
    (
    [0] => PRgADFsEoAMFbfQ=
    )

    [x-amzn-trace-id] => Array
    (
    [0] => Root=1-5f03ad33-c9464822dde9b6adba84a394;Sampled=0
    )

    [x-cache] => Array
    (
    [0] => Miss from cloudfront
    )

    [via] => Array
    (
    [0] => 1.1 188ad9345a63903c70cb830c2aa31874.cloudfront.net (CloudFront)
    )

    [x-amz-cf-pop] => Array
    (
    [0] => AMS50-C1
    )

    [x-amz-cf-id] => Array
    (
    [0] => 1yA8X6TLFMGc-te7gfyiBwvWywJ8MrR1duMWKJJh-_e5xknM7cZyAg==
    )

    )

    )

    [status_code] => 200
    [protocol_version] => 1.1
    [success] => 1
    [redirects] => 0
    [url] => https://wca-connector.adespresso.com/prod/request
    [history] => Array
    (
    )

    [cookies] => Requests_Cookie_Jar Object
    (
    [cookies:protected] => Array
    (
    )

    )

    )

    [filename:protected] =>
    [data] =>
    [headers] =>
    [status] =>
    )

    )

    )

    ---- Serialized Context ----

    a:3:{s:4:"code";i:400;s:9:"$_REQUEST";a:1:{s:13:"doing_wp_cron";s:33:"1594076466.3795230388641357421875";}s:8:"response";a:6:{s:7:"headers";O:42:"Requests_Utility_CaseInsensitiveDictionary":1:{s:7:" * data";a:10:{s:12:"content-type";s:16:"application/json";s:14:"content-length";s:3:"182";s:4:"date";s:29:"Mon, 06 Jul 2020 23:01:07 GMT";s:16:"x-amzn-requestid";s:36:"41667276-fa3b-43bd-beef-9607c44b4695";s:14:"x-amz-apigw-id";s:16:"PRgADFsEoAMFbfQ=";s:15:"x-amzn-trace-id";s:50:"Root=1-5f03ad33-c9464822dde9b6adba84a394;Sampled=0";s:7:"x-cache";s:20:"Miss from cloudfront";s:3:"via";s:64:"1.1 188ad9345a63903c70cb830c2aa31874.cloudfront.net (CloudFront)";s:12:"x-amz-cf-pop";s:8:"AMS50-C1";s:11:"x-amz-cf-id";s:56:"1yA8X6TLFMGc-te7gfyiBwvWywJ8MrR1duMWKJJh-_e5xknM7cZyAg==";}}s:4:"body";s:182:"{"error":{"message":"An unexpected error has occurred. Please retry your request later.","type":"OAuthException","is_transient":true,"code":2,"fbtrace_id":"A-S8iYNA59EvcNpYGn11lEv"}}";s:8:"response";a:2:{s:4:"code";i:200;s:7:"message";s:2:"OK";}s:7:"cookies";a:0:{}s:8:"filename";N;s:13:"http_response";O:25:"WP_HTTP_Requests_Response":5:{s:11:" * response";O:17:"Requests_Response":10:{s:4:"body";s:182:"{"error":{"message":"An unexpected error has occurred. Please retry your request later.","type":"OAuthException","is_transient":true,"code":2,"fbtrace_id":"A-S8iYNA59EvcNpYGn11lEv"}}";s:3:"raw";s:666:"HTTP/1.1 200 OK
    Content-Type: application/json
    Content-Length: 182
    Connection: close
    Date: Mon, 06 Jul 2020 23:01:07 GMT
    x-amzn-RequestId: 41667276-fa3b-43bd-beef-9607c44b4695
    x-amz-apigw-id: PRgADFsEoAMFbfQ=
    X-Amzn-Trace-Id: Root=1-5f03ad33-c9464822dde9b6adba84a394;Sampled=0
    X-Cache: Miss from cloudfront
    Via: 1.1 188ad9345a63903c70cb830c2aa31874.cloudfront.net (CloudFront)
    X-Amz-Cf-Pop: AMS50-C1
    X-Amz-Cf-Id: 1yA8X6TLFMGc-te7gfyiBwvWywJ8MrR1duMWKJJh-_e5xknM7cZyAg==

    {"error":{"message":"An unexpected error has occurred. Please retry your request later.","type":"OAuthException","is_transient":true,"code":2,"fbtrace_id":"A-S8iYNA59EvcNpYGn11lEv"}}";s:7:"headers";O:25:"Requests_Response_Headers":1:{s:7:" * data";a:10:{s:12:"content-type";a:1:{i:0;s:16:"application/json";}s:14:"content-length";a:1:{i:0;s:3:"182";}s:4:"date";a:1:{i:0;s:29:"Mon, 06 Jul 2020 23:01:07 GMT";}s:16:"x-amzn-requestid";a:1:{i:0;s:36:"41667276-fa3b-43bd-beef-9607c44b4695";}s:14:"x-amz-apigw-id";a:1:{i:0;s:16:"PRgADFsEoAMFbfQ=";}s:15:"x-amzn-trace-id";a:1:{i:0;s:50:"Root=1-5f03ad33-c9464822dde9b6adba84a394;Sampled=0";}s:7:"x-cache";a:1:{i:0;s:20:"Miss from cloudfront";}s:3:"via";a:1:{i:0;s:64:"1.1 188ad9345a63903c70cb830c2aa31874.cloudfront.net (CloudFront)";}s:12:"x-amz-cf-pop";a:1:{i:0;s:8:"AMS50-C1";}s:11:"x-amz-cf-id";a:1:{i:0;s:56:"1yA8X6TLFMGc-te7gfyiBwvWywJ8MrR1duMWKJJh-_e5xknM7cZyAg==";}}}s:11:"status_code";i:200;s:16:"protocol_version";d:1.100000000000000088817841970012523233890533447265625;s:7:"success";b:1;s:9:"redirects";i:0;s:3:"url";s:49:"https://wca-connector.adespresso.com/prod/request";s:7:"history";a:0:{}s:7:"cookies";O:19:"Requests_Cookie_Jar":1:{s:10:" * cookies";a:0:{}}}s:11:" * filename";N;s:4:"data";N;s:7:"headers";N;s:6:"status";N;}}}

Viewing 1 replies (of 1 total)
  • Plugin Author Antonino Scarfì

    (@antoscarface)

    Hi,

    sorry, with “new tracking”, did you mean when you create a custom audience?

    Anyway, it seems like a temporary issue with the Facebook API or something related. Please, try again now and if the problem persists, please try to reset your Facebook connection, by following these steps:
    ol>

    • Go into your Facebook account -> Settings -> Business integrations, find the app Pixel Caffeine and remove it (don’t worry, you won’t lose anything);
    • Go in the admin of the plugin -> General Settings
    • Open the “Advanced Box” box at the bottom of the page
    • Scroll down and click into the button “Reset Facebook Connection” (again, you won’t lose anything)
    • Make a new Facebook login and confirm all permissions
Viewing 1 replies (of 1 total)

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