Hello @maylue,
Thanks for writing to us.
I am not sure what may be causing these issues.
I’d request you to check whether there are any plugins installed that might be causing this. Or if the issue occurs in another theme as well.
Here is what you can do to check:
1. Please try switching to another theme, like Twenty Seventeen, and check whether the issue persists. If it works with another theme then this is your preferred theme issue.
2. Deactivate all plugins temporarily and see if that solves the problem. Then, activate the plugins one by one to see which plugin is causing the problem.
This is a general debugging process that all WordPress support teams perform to find 90% of the problems. Here is a video that explains the process. If you’re concerned the debugging process might break your website, you can take a quick backup of your website as explained in this video.
Please let us know how this goes.
Regards.
Judith.
Hello @maylue,
It’s been a while since we heard from you.
Please let us know whether you are still experiencing these issues.
Regards.
Judith
Hello @maylue,
It’s been a while since we heard from you.
I am going ahead to mark this as resolved. Please feel free to open a new thread in case of any other queries.
Regards.
Judith.
