Table of database doesn’t exist

  • Resolved ludomania007

    (@ludomania007)


    2 years, 6 months ago

    hello,
    i’m trying your plugin but when i start the first package i got this error and itlook that the table don’t really exist (when i look at data structure)

    MESSAGE: Duplicator is unable to insert a package record into the database table. DETAILS: ‘Table ‘xxxxxx_duplicator_packages’ doesn’t exist’ TRACE: 1. class.pack.php : error (497) 2. ctrl.package.php : save (82) 3. class-wp-hook.php : duplicator_package_build (308) 4. class-wp-hook.php : apply_filters (332) 5. plugin.php : do_action (517) 6. admin-ajax.php : do_action (188)

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support mohammedeisa

    (@mohammedeisa)

    2 years, 6 months ago

    Hi @ludomania007,

    Thank you for reaching out to Duplicator support!

    Please reset Duplicator data to fix this issue as instructed in these steps:

    • Go to the plugins page in your website dashboard
    • Deactivate Duplicator
    • Delete Duplicator
    • Install Duplicator again and make sure that you install the latest version
    • Try to create another backup

    Please let me know if this fixes your issue and I’m looking forward to hearing back from you.

    Thanks!

    Plugin Support mohammedeisa

    (@mohammedeisa)

    2 years, 6 months ago

    Hi @ludomania007,

    I’m closing this support topic for inactivity. Please don’t hesitate to contact us in a Support Topic if you need any help with Duplicator.

    Thanks! 

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Table of database doesn’t exist’ is closed to new replies.