tableau de bord erroné

Hi @mariodil52 and @kromaweb,

Sorry to hear that the display of the statistics is incorrect. Don’t worry, your original data is safe. The update added a new table to speed up your dashboard, but your original data is still there. The problem is likely with the update script, not your data. Can you try the following steps?

1. Refresh Summary Tables: Add define('BURST_RESTART_SUMMARY_UPGRADE', true); to your wp-config file. This command refreshes your summary tables. Don’t forget to remove this line after the page loads a few times. It helps restart the aggregation of the data.
2. Check for Errors: Look into your PHP and database logs for any errors. These errors can point out what went wrong during the update. Please post the errors here if you encounter any.
3. Check Cron Jobs: Finally, use WP Crontrol to check if your WordPress cron jobs are running correctly. These jobs are crucial for the table upgrade. Look for ‘burst’ in your cron jobs and make sure they are active.

Please let us know if the above steps fix the issue or share the information you have found.

Kind regards,
Hessel

Without seeing the actual data of the tables that are not upgrading correctly, this is difficult to debug. So we’ve created a version which skips the usage of summary tables for existing websites. Can you check if this resolves your issue?

https://github.com/burst-Statistics/burst

You can download the zip by clicking on the green ‘code’ button, then deactivating the current version, and install the downloaded zip file as a normal WordPress plugin.

@maxator33 rest assured that all data is still there, but it is not being displayed somehow. The upgrade summary constant is removed from wp-config.php again?

It’s strange the exclusion of the summary tables does not change anything. I have now added two logging statements to the current github version. Can you check what you get in the logs if you install that?

For logs, you can install the wp debugging plugin.

Thanks for your input on this. I now see in the logs “using raw data”, which you should get as well.

Can you also share your domain, or mail it to support(at)burst-statistics.com so we can check the normal tracking behaviour from the front-end?

@maxator33 I found my mistake. I did not update the version to 1.5.5, because of this the upgrade did not run. That explains why nothing changed for you. Sorry about that!

Can you try the latest zip? I have updated the version, so the upgrade should now work correctly.

@maxator33 We have found a bug in the uninstall. It should only clear data if explicitly chosen to do so, but currently always clears the data if you delete the plugin.

I’m very sorry, my suggestion to delete the current plugin first was the wrong one, causing your data to get cleared.

Do you maybe have a backup for that?