Tablet Landscape Not Loading

  • Resolved matthewshields

    (@matthewshields)


    3 years, 8 months ago

    The website loads correctly on desktops and mobile but not on tablets in landscape. The weird thing is it loads fine on a tablet in portrait. It doesn’t seem to be a responsive issue. I only have an iPad to test with and thought it might be Safari, so I installed Chrome and it has the same problem. Thanks for any help!

    WordPress 6.0.2
    Elementor v3.7.4
    Elementor Pro v3.7.5
    Litespeed
    Vultr

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    3 years, 8 months ago

    Moved from Everything Else WordPress to Fixing WordPress.

    As you are an Elementor Pro user the developer can’t have a conversation with customers here. That’s not permitted for anyone.

    For pro or commercial product support please contact the developer directly on their site. This includes any pre-sales topics as well.

    https://my.elementor.com/

    As the developer is aware, commercial products are not supported in these forums. I am sure they will have no problem supporting you there.

    Thread Starter matthewshields

    (@matthewshields)

    3 years, 8 months ago

    Thanks, Jan, but I don’t think it’s an Elementor issue.

    Moderator threadi

    (@threadi)

    3 years, 8 months ago

    Your theme is responsible for what is displayed in the frontend, not WordPress itself. Unfortunately, you can’t tell which theme you’re using on your site. However, you use Elementor templates to build the design, which is why Elementor is also responsible for the output on the tablet. You are also using Elementor Pro, which is why I would recommend you to contact their commercial support: https://elementor.com/support/ – Questions about commercial products are not allowed here in the forum.

    Thread Starter matthewshields

    (@matthewshields)

    3 years, 8 months ago

    I tracked down the problem. It wasn’t the theme or Elementor, it was WP Royal’s Testimonials Plugin.

Viewing 4 replies - 1 through 4 (of 4 total)

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