Tablet Sub-Menu visible on breakpoint

  • itsmir

    (@itsmir)


    4 years, 3 months ago

    Hi all,

    When our site reaches the tablet breakpoint (921px) the toggle menu appears and so does the sub-menu. Changing the viewport to 920px or smaller the sub-menu disappears and the site displays as expected.

    Please can you advise how we can stop this behaviour.

    Using Astra 3.7.9 / WP 5.9.2

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter itsmir

    (@itsmir)

    4 years, 3 months ago

    Fixed this by hiding the menu via CSS – issue not solved, just hidden 🙂

    @media only screen and (width:921px){#ast-desktop-header {display: none;}}

@media only screen and (max-width: 922px) {
#ast-desktop-header {display: none!important;}}

.ast-header-break-point .main-header-menu {
    background-color: #0000!important;}
    Herman Asrori (BSF)

    (@bsfherman)

    4 years, 2 months ago

    Hi @itsmir,

    This shouldn’t happen and using custom CSS won’t be necessary.

    Would you please create a video showing how the issue is happening?

    Looking forward to hearing from you.

    Kind regards,
    Herman 🙂

    P.S. We recommend reaching out to us through our Support Portal for faster help and resolution as mentioned here.

    Thread Starter itsmir

    (@itsmir)

    4 years, 2 months ago

    Hi,

    I did open a ticket via your Support Portal with a video (ref#HS:1812674596-163782# opened on 11-Mar) and added my subsequent CSS fix, the reply I received on 13 Mar was “I’m glad it works out for you.” 🙂

    You can see the behaviour without the CSS fix here : https://www.awesomescreenshot.com/video/7819614?key=d74fcf5b51658ccd1986171449263951

    Someone else reported the same issue in the Astra WP Theme community FB group
    (https://www.facebook.com/groups/wpastra/posts/1295323987603529).

    Hope this helps!

    Herman Asrori (BSF)

    (@bsfherman)

    4 years, 2 months ago

    Hi @itsmir,

    We are sorry for the delay and sorry for the “I’m glad it works out for you“. If you are willing to do, would you please reply to the ticket so we can investigate further the root of the cause?

    Kind regards,
    Herman 🙂

    Thread Starter itsmir

    (@itsmir)

    4 years, 1 month ago

    Have just replied to that ticket email. Sorry for the delay!

Viewing 5 replies - 1 through 5 (of 5 total)

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