Tabs not functional

  • Resolved ventureboy

    (@ventureboy)


    8 years, 4 months ago

    I’ve encountered a strange bug where if I try to edit a product via the ‘product data’ tabs. They do not work. The URL changes as you click the tabs but the page stays the same and you cannot edit. I’ve disabled all plugins and changed to a default theme but even this has not helped. If you could help me find a solution to this I’d be most appreciative! 

    
### WordPress Environment ###

Home URL: http://www.roots-revelry.com
Site URL: http://www.roots-revelry.com
WC Version: 3.2.6
Log Directory Writable: ✔
WP Version: 4.8.1
WP Multisite: –
WP Memory Limit: 3 GB
WP Debug Mode: –
WP Cron: ✔
Language: en_US

### Server Environment ###

Server Info: Apache
PHP Version: 5.6.32
PHP Post Max Size: 8 MB
PHP Time Limit: 120
PHP Max Input Vars: 1000
cURL Version: 7.54.0
OpenSSL/1.0.2k

SUHOSIN Installed: –
MySQL Version: 5.6.36
Max Upload Size: 2 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 3.2.6
WC Database Prefix: wp_qqj3y9y1db_
MaxMind GeoIP Database: ✔
Total Database Size: 10.11MB
Database Data Size: 8.64MB
Database Index Size: 1.47MB
wp_qqj3y9y1db_woocommerce_sessions: Data: 0.03MB + Index: 0.00MB
wp_qqj3y9y1db_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB
wp_qqj3y9y1db_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB
wp_qqj3y9y1db_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB
wp_qqj3y9y1db_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB
wp_qqj3y9y1db_woocommerce_order_itemmeta: Data: 0.00MB + Index: 0.00MB
wp_qqj3y9y1db_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB
wp_qqj3y9y1db_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB
wp_qqj3y9y1db_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB
wp_qqj3y9y1db_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB
wp_qqj3y9y1db_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB
wp_qqj3y9y1db_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB
wp_qqj3y9y1db_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB
wp_qqj3y9y1db_woocommerce_log: Data: 0.00MB + Index: 0.00MB
wp_qqj3y9y1db_commentmeta: Data: 0.00MB + Index: 0.01MB
wp_qqj3y9y1db_comments: Data: 0.01MB + Index: 0.01MB
wp_qqj3y9y1db_ewwwio_images: Data: 0.32MB + Index: 0.20MB
wp_qqj3y9y1db_links: Data: 0.00MB + Index: 0.00MB
wp_qqj3y9y1db_options: Data: 2.42MB + Index: 1.02MB
wp_qqj3y9y1db_postmeta: Data: 0.52MB + Index: 0.10MB
wp_qqj3y9y1db_posts: Data: 5.15MB + Index: 0.08MB
wp_qqj3y9y1db_revslider_css: Data: 0.09MB + Index: 0.00MB
wp_qqj3y9y1db_revslider_layer_animations: Data: 0.00MB + Index: 0.00MB
wp_qqj3y9y1db_revslider_navigations: Data: 0.00MB + Index: 0.00MB
wp_qqj3y9y1db_revslider_sliders: Data: 0.01MB + Index: 0.00MB
wp_qqj3y9y1db_revslider_slides: Data: 0.08MB + Index: 0.00MB
wp_qqj3y9y1db_revslider_static_slides: Data: 0.00MB + Index: 0.00MB
wp_qqj3y9y1db_termmeta: Data: 0.00MB + Index: 0.00MB
wp_qqj3y9y1db_terms: Data: 0.00MB + Index: 0.01MB
wp_qqj3y9y1db_term_relationships: Data: 0.00MB + Index: 0.01MB
wp_qqj3y9y1db_term_taxonomy: Data: 0.00MB + Index: 0.01MB
wp_qqj3y9y1db_usermeta: Data: 0.01MB + Index: 0.01MB
wp_qqj3y9y1db_users: Data: 0.00MB + Index: 0.01MB
wp_qqj3y9y1db_wdi_feeds: Data: 0.00MB + Index: 0.00MB
wp_qqj3y9y1db_wdi_themes: Data: 0.00MB + Index: 0.00MB
wp_qqj3y9y1db_yoast_seo_links: Data: 0.00MB + Index: 0.00MB
wp_qqj3y9y1db_yoast_seo_meta: Data: 0.00MB + Index: 0.00MB

### Post Type Counts ###

attachment: 119
custom_css: 1
customize_changeset: 6
galleries: 6
mc4wp-form: 1
menus: 49
nav_menu_item: 27
page: 13
post: 3
pricing: 4
product: 7
revision: 457
team: 9
testimonials: 3
wpcf7_contact_form: 2

### Security ###

Secure connection (HTTPS): ❌Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
Hide errors from visitors: ✔

### Active Plugins (19) ###

Akismet Anti-Spam: by Automattic – 4.0.2
Autoptimize: by Frank Goossens (futtta) – 2.3.2
Contact Form 7: by Takayuki Miyoshi – 4.9.2
Easy Facebook Likebox: by Sajid Javed – 4.3.5
EWWW Image Optimizer: by Shane Bishop – 4.0.6
Grand Restaurant Theme Custom Post Type: by ThemeGoods – 2.6
Imsanity: by Shane Bishop – 2.3.9
Jetpack by WordPress.com: by Automattic – 5.7.1
MailChimp for WordPress: by ibericode – 4.1.14
Slider Revolution: by ThemePunch – 5.4.5.1
Instagram Feed WD: by WebDorado – 1.2.14
WooCommerce PayPal Powered by Braintree Gateway: by WooCommerce – 2.1.0 – Not tested with the active version of WooCommerce
WooCommerce Stripe Gateway: by WooCommerce – 4.0.3
WooCommerce Services: by Automattic – 1.10.1
WooCommerce: by Automattic – 3.2.6
WordPress Importer: by wordpressdotorg – 0.6.3
Yoast SEO: by Team Yoast – 6.2
WP Fastest Cache: by Emre Vona – 0.8.7.6
WP Super Cache: by Automattic – 1.5.9

### Settings ###

API Enabled: ✔
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

### WC Pages ###

Shop base: #4203 - /shop/
Cart: #3836 - /cart/
Checkout: #3837 - /checkout/
My account: #3838 - /my-account/
Terms and conditions: ❌ Page not set

### Theme ###

Name: Grand Restaurant Child
Version: 1.0
Author URL: http://themeforest.net/user/ThemeGoods
Child Theme: ✔
Parent Theme Name: Grand Restaurant
Parent Theme Version: 3.6
Parent Theme Author URL: http://themeforest.net/user/ThemeGoods
WooCommerce Support: ✔

### Templates ###

Archive Template: Your theme has a woocommerce.php file
you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.

Overrides: –

### Braintree (Credit Card) ###

Environment: Production
Tokenization Enabled: 
Debug Mode: Off

### Braintree (PayPal) ###

Environment: Production
Tokenization Enabled: 
Debug Mode: Off

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Hannah S.L.

    (@fernashes)

    Automattic Happiness Engineer

    8 years, 4 months ago

    Thanks for including the information! I’m not sure which data tabs you mean – the ones on the front end, or in the product settings. Can you please send a screenshot?

    Thread Starter ventureboy

    (@ventureboy)

    8 years, 4 months ago

    It’s the tabs in the product settings when you go to edit, yes.

    View post on imgur.com

    Plugin Support Hannah S.L.

    (@fernashes)

    Automattic Happiness Engineer

    8 years, 4 months ago

    Thanks for the screenshot!

    This kind of problem typically is due to any kind of customization on your site, be it the theme, plugins, or snippets that you’ve added. You mentioned that you already tested that – the best tip I can give you is make sure that all snippets have been disabled, you’re using either the Twenty Seventeen or Storefront theme.

    If you’re comfortable, you can also check in the browser console for errors – as I said, this kind of thing usually comes from a conflict, so may show up there.

Viewing 3 replies - 1 through 3 (of 3 total)

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