That is a WordPress.com site, which we can’t help with here.
To clear up any confusion, WordPress.com and ww.wp.xz.cn are two different entities: https://ww.wp.xz.cn/documentation/article/difference-between-wordpress-org-and-wordpress-com/
WordPress.com has complete documentation and support contacts at https://wordpress.com/support/
wordpress.com says I need to come to you. This is the message I get when I try to contact wordpress.com support:
“Your site is not hosted with our services(opens in a new tab). Support for the self-hosted version of WordPress is provided by the ww.wp.xz.cn community forums(opens in a new tab), or if the problem relates to a specific plugin or theme, contact support for that product instead. If you’re not sure, share your question with a link, and we’ll point you in the right direction!”
When they ask for your site, make sure that you give them the same sfghemergencyinfo.wordpress.com site you mentioned earlier.
If they refuse the same way, just continue as that notice mentions at the end, they’ll see it’s a WordPress.COM site rather than a ww.wp.xz.cn site. 🙂
