Hi there,
Thank you for reaching out!
I’m sorry to hear that the 18.7% tax rate is applied instead of 23%.
Can you please specify if you’re using any additional plugins for tax calculation? Perhaps automated tax calculation with WooCommerce Services is enabled?
https://blog.taxjar.com/woocommerce-services-automated-tax-calculations-powered-taxjar/
If not – there are a couple of things to check:
1. Which tax class is assigned to a particular product? https://d.pr/i/F6S3iR
2. Is the rate of 18.7% specified somewhere?
3. Are the prices modified using add-ons or a discount plugin? Is the same thing happening with all plugins except for WooCommerce disabled and a default Storefront theme? https://docs.woocommerce.com/document/how-to-test-for-conflicts/
4. Does the address specified at the checkout match any of the tax rate lines specified in the settings of that rate (in this particular case, it’s WooCommerce >> Settings >> Tax >> Standard Rates)? A screenshot of the “x rates” section would help. You can upload a screenshot to a service like https://snag.gy and paste a link here.
Let us know and we’ll investigate further.
Hi,
despite changing the theme on the storefront and turning off all plugins except woocomerce, the problem still occurs.
the problem is solved when installing the Jetpack plugin. and in the automatic mode synchronizes the tax. But I don’t want to have it on my site and I care about fixing the problem from the woocomerce level.
1. https://snipboard.io/r259fU.jpg
2. no everywhere is 23%
3.i have pricing & discount addon but No rules configured. yes, removing plugins and changing the theme to the storefront does nothing.
4. https://snipboard.io/IdwfUC.jpg https://snipboard.io/NSq2Xm.jpg https://snipboard.io/4NRbVd.jpg https://snipboard.io/gZSdH3.jpg
I will add that, by analogy, 30% tax is 23.08%
Hi there,
Thank you for confirming!
I see this is a variable product. Different tax class can also be set on a variation level:
https://d.pr/i/n5mwSW
Can you please also check if that is set up correctly?
I was also able to get some weird incorrect calculations on my test site with “I will enter prices inclusive of tax” setting.
I’ve set the price to 100 and the tax rate to 23% but the product price is 118.27 instead of 100:
https://d.pr/i/C8HQsa
That can be fixed temporarily by switching to “No, I will enter prices exclusive of tax” and adjusting the prices, although I see why you’d want to stick to entering prices with tax.
I will continue my investigation tomorrow and get back to you. In the meantime, feel free to report your findings to our developers:
https://github.com/woocommerce/woocommerce
Hi again,
A quick update – my colleague checked your settings and said this result is expected:
This looks correct to me. The tax percentage will not be 23% of $100 – it’s 23% of (100-18.70=81.30).
If you take 81.30 and multiply by 1.23, then you get: $99.9999
That looks right to me and I will only have to figure out why the results are different on my test site.
If this is not the calculation you’re looking for – I’d suggest switching to “I will enter prices exclusive of tax”.
