• Resolved alebtstudio

    (@alebtstudio)


    Hi everybody, I used woocomerce since long time. I have an important store (fashion) where I receive average 1500 orders per months. I have already optimized woocommerce with a less number possible of plugin or third part service. I try to use some cache plugins but i prefer don’t use them beacuse I have woocommerce products linked with my central wherehouse and phisical shops around the nation. In the last 2 years I have already migrated my site in different ISP and now I have a dedicated server solution. It’s normal for us to have 60/70 active carts contemporary.

    Please let me know what technical features you advise me for my dedicated server. RAM, CPU, threads, …

    My woocommerce status report:

    WordPress Environment<br><br>WordPress address (URL): https://vasofashion.it<br>Site address (URL): https://vasofashion.it<br>WC Version: 9.2.3<br>Legacy REST API Package Version: Il plugin API REST legacy non è installato in questo sito.<br>Action Scheduler Version: ✔ 3.8.1<br>Log Directory Writable: ✔<br>WP Version: 6.6.1<br>WP Multisite: –<br>WP Memory Limit: 1 GB<br>WP Debug Mode: –<br>WP Cron: ✔<br>Language: it_IT<br>External object cache: – Server Environment<br><br>Server Info: Apache<br>PHP Version: 8.1.29<br>PHP Post Max Size: 150 MB<br>PHP Time Limit: 180<br>PHP Max Input Vars: 12000<br>cURL Version: 7.61.1<br>OpenSSL/1.1.1k<br><br>SUHOSIN Installed: –<br>MySQL Version: 8.0.37<br>Max Upload Size: 150 MB<br>Default Timezone is UTC: ✔<br>fsockopen/cURL: ✔<br>SoapClient: ✔<br>DOMDocument: ✔<br>GZip: ✔<br>Multibyte String: ✔<br>Remote Post: ✔<br>Remote Get: ✔ Database<br><br>WC Database Version: 9.2.3<br>WC Database Prefix: wpu7_<br>Dimensione totale database: 497.09MB<br>Dimensione dati database: 312.26MB<br>Dimensione indice database: 184.83MB<br>wpu7_woocommerce_sessions: Dati: 24.02MB + indice: 0.08MB + motore InnoDB<br>wpu7_woocommerce_api_keys: Dati: 0.02MB + indice: 0.03MB + motore InnoDB<br>wpu7_woocommerce_attribute_taxonomies: Dati: 0.02MB + indice: 0.02MB + motore InnoDB<br>wpu7_woocommerce_downloadable_product_permissions: Dati: 0.02MB + indice: 0.06MB + motore InnoDB<br>wpu7_woocommerce_order_items: Dati: 3.52MB + indice: 1.52MB + motore InnoDB<br>wpu7_woocommerce_order_itemmeta: Dati: 42.58MB + indice: 35.11MB + motore InnoDB<br>wpu7_woocommerce_tax_rates: Dati: 0.02MB + indice: 0.06MB + motore InnoDB<br>wpu7_woocommerce_tax_rate_locations: Dati: 0.02MB + indice: 0.03MB + motore InnoDB<br>wpu7_woocommerce_shipping_zones: Dati: 0.02MB + indice: 0.00MB + motore InnoDB<br>wpu7_woocommerce_shipping_zone_locations: Dati: 0.02MB + indice: 0.03MB + motore InnoDB<br>wpu7_woocommerce_shipping_zone_methods: Dati: 0.02MB + indice: 0.00MB + motore InnoDB<br>wpu7_woocommerce_payment_tokens: Dati: 0.02MB + indice: 0.02MB + motore InnoDB<br>wpu7_woocommerce_payment_tokenmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB<br>wpu7_woocommerce_log: Dati: 0.02MB + indice: 0.02MB + motore InnoDB<br>wpu7_actionscheduler_actions: Dati: 10.05MB + indice: 19.13MB + motore InnoDB<br>wpu7_actionscheduler_claims: Dati: 0.02MB + indice: 0.02MB + motore InnoDB<br>wpu7_actionscheduler_groups: Dati: 0.02MB + indice: 0.02MB + motore InnoDB<br>wpu7_actionscheduler_logs: Dati: 17.08MB + indice: 13.03MB + motore InnoDB<br>wpu7_commentmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB<br>wpu7_comments: Dati: 11.52MB + indice: 10.09MB + motore InnoDB<br>wpu7_fusion_form_entries: Dati: 0.20MB + indice: 0.02MB + motore InnoDB<br>wpu7_fusion_form_fields: Dati: 0.02MB + indice: 0.02MB + motore InnoDB<br>wpu7_fusion_form_submissions: Dati: 0.13MB + indice: 0.02MB + motore InnoDB<br>wpu7_fusion_forms: Dati: 0.02MB + indice: 0.03MB + motore InnoDB<br>wpu7_icl_background_task: Dati: 0.02MB + indice: 0.00MB + motore InnoDB<br>wpu7_icl_content_status: Dati: 0.02MB + indice: 0.02MB + motore InnoDB<br>wpu7_icl_core_status: Dati: 0.02MB + indice: 0.02MB + motore InnoDB<br>wpu7_icl_flags: Dati: 0.02MB + indice: 0.02MB + motore InnoDB<br>wpu7_icl_languages: Dati: 0.02MB + indice: 0.03MB + motore InnoDB<br>wpu7_icl_languages_translations: Dati: 0.20MB + indice: 0.17MB + motore InnoDB<br>wpu7_icl_locale_map: Dati: 0.02MB + indice: 0.00MB + motore InnoDB<br>wpu7_icl_message_status: Dati: 0.02MB + indice: 0.03MB + motore InnoDB<br>wpu7_icl_mo_files_domains: Dati: 0.05MB + indice: 0.02MB + motore InnoDB<br>wpu7_icl_node: Dati: 0.02MB + indice: 0.00MB + motore InnoDB<br>wpu7_icl_reminders: Dati: 0.02MB + indice: 0.00MB + motore InnoDB<br>wpu7_icl_string_batches: Dati: 0.02MB + indice: 0.00MB + motore InnoDB<br>wpu7_icl_string_packages: Dati: 0.02MB + indice: 0.00MB + motore InnoDB<br>wpu7_icl_string_pages: Dati: 0.02MB + indice: 0.03MB 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14.52MB + indice: 0.00MB + motore InnoDB<br>wpu7_options: Dati: 24.34MB + indice: 4.17MB + motore InnoDB<br>wpu7_post_smtp_logmeta: Dati: 0.02MB + indice: 0.00MB + motore InnoDB<br>wpu7_post_smtp_logs: Dati: 9.02MB + indice: 0.00MB + motore InnoDB<br>wpu7_postmeta: Dati: 93.64MB + indice: 62.22MB + motore InnoDB<br>wpu7_posts: Dati: 25.52MB + indice: 7.88MB + motore InnoDB<br>wpu7_raneri_danea_scheduled: Dati: 0.02MB + indice: 0.00MB + motore InnoDB<br>wpu7_term_relationships: Dati: 1.20MB + indice: 0.23MB + motore InnoDB<br>wpu7_term_taxonomy: Dati: 0.13MB + indice: 0.16MB + motore InnoDB<br>wpu7_termmeta: Dati: 0.34MB + indice: 0.48MB + motore InnoDB<br>wpu7_terms: Dati: 0.11MB + indice: 0.14MB + motore InnoDB<br>wpu7_usermeta: Dati: 11.52MB + indice: 13.03MB + motore InnoDB<br>wpu7_users: Dati: 1.52MB + indice: 0.48MB + motore InnoDB<br>wpu7_wc_admin_note_actions: Dati: 0.09MB + indice: 0.02MB + motore InnoDB<br>wpu7_wc_admin_notes: Dati: 0.11MB + indice: 0.00MB + motore 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InnoDB<br>wpu7_wc_product_download_directories: Dati: 0.02MB + indice: 0.02MB + motore InnoDB<br>wpu7_wc_product_meta_lookup: Dati: 1.52MB + indice: 2.86MB + motore InnoDB<br>wpu7_wc_rate_limits: Dati: 0.02MB + indice: 0.02MB + motore InnoDB<br>wpu7_wc_reserved_stock: Dati: 0.06MB + indice: 0.00MB + motore InnoDB<br>wpu7_wc_tax_rate_classes: Dati: 0.02MB + indice: 0.02MB + motore InnoDB<br>wpu7_wc_webhooks: Dati: 0.02MB + indice: 0.02MB + motore InnoDB<br>wpu7_wdr_order_discounts: Dati: 0.02MB + indice: 0.00MB + motore InnoDB<br>wpu7_wdr_order_item_discounts: Dati: 0.02MB + indice: 0.05MB + motore InnoDB<br>wpu7_wdr_rules: Dati: 0.02MB + indice: 0.00MB + motore InnoDB<br>wpu7_woocommerce_bundled_itemmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB<br>wpu7_woocommerce_bundled_items: Dati: 0.02MB + indice: 0.03MB + motore InnoDB<br>wpu7_wpml_mails: Dati: 1.52MB + indice: 0.00MB + motore InnoDB<br>wpu7_ywdpd_exclusion_list_table: Dati: 0.02MB + indice: 0.03MB + motore InnoDB Post Type Counts<br><br>attachment: 14865<br>fusion_element: 19<br>fusion_form: 1<br>fusion_tb_section: 4<br>fusion_template: 3<br>gift_card: 170<br>koalaapps_psc: 1<br>nav_menu_item: 27<br>page: 14<br>post: 10<br>product: 559<br>product_variation: 1818<br>revision: 943<br>seedprod: 2<br>shop_coupon: 18<br>shop_order: 25556<br>shop_order_refund: 778<br>slide: 3<br>wpcf7_contact_form: 2<br>yith-wcbm-badge: 4<br>ywdpd_discount: 2 Security<br><br>Secure connection (HTTPS): ✔<br>Hide errors from visitors: ✔ Active Plugins (32)<br><br>WPML Multilingual CMS: di OnTheGoSystems – 4.6.13<br>Conditional Fields for Contact Form 7: di Jules Colle – 2.4.15<br>Click to Chat: di HoliThemes – 4.7<br>Coming Soon Page, Maintenance Mode, Landing Pages & WordPress Website Builder by SeedProd: di SeedProd – 6.18.5<br>Connects - Mailchimp Addon: di Brainstorm Force – 2.2.4<br>Contact Form 7 Multilingual: di OnTheGoSystems – 1.3.1<br>Contact Form 7: di Takayuki Miyoshi – 5.9.8<br>Convert Plus: di Brainstorm Force – 3.5.27<br>Yoast Duplicate Post: di Enrico Battocchi & Team Yoast – 4.5<br>Flexible Shipping: di Octolize – 4.25.7<br>Avada Builder: di ThemeFusion – 3.11.9<br>Avada Core: di ThemeFusion – 5.11.9<br>iubenda | All-in-one Compliance for GDPR / CCPA Cookie Consent + more: di iubenda – 3.11.0<br>Klarna Payments for WooCommerce: di klarna – 3.6.0<br>Mailchimp for WooCommerce: di Mailchimp – 4.3.1<br>Post SMTP: di Post SMTP – 2.9.8<br>Danea Easyfatt Import/Export: di Riccardo Raneri – 2.37.2<br>Size Chart for WooCommerce: di KoalaApps – 1.4.0<br>W3 Total Cache: di BoldGrid – 2.7.5<br>Advanced Order Export For WooCommerce: di AlgolPlus – 3.5.3<br>WooCommerce.com Update Manager: di Automattic – 1.0.3<br>WooCommerce Checkout Manager: di QuadLayers – 7.5.7<br>WooCommerce Multilingual & Multicurrency: di OnTheGoSystems – 5.3.7<br>WooCommerce PayPal Payments: di WooCommerce – 2.8.3<br>WooCommerce Shipping & Tax: di WooCommerce – 2.7.0<br>WooCommerce Waitlist: di Neil Pie – 2.4.14<br>WooCommerce: di Automattic – 9.2.3<br>WPML Media Translation: di OnTheGoSystems – 2.7.4<br>WPML String Translation: di OnTheGoSystems – 3.2.14<br>YITH WooCommerce Badge Management: di YITH – 3.10.0<br>YITH WooCommerce Gift Cards Premium: di YITH – 4.17.0<br>YITH WooCommerce Product Bundles Premium: di YITH – 2.10.0 Inactive Plugins (0) Dropin Plugins ()<br><br>advanced-cache.php: advanced-cache.php Settings<br><br>Legacy API Enabled: –<br>Force SSL: –<br>Currency: EUR (€)<br>Currency Position: right<br>Thousand Separator: .<br>Decimal Separator: ,<br>Number of Decimals: 2<br>Taxonomies: Product Types: bundle (bundle)<br>external (external)<br>gift-card (gift-card)<br>grouped (grouped)<br>simple (simple)<br>variable (variable)<br>yith_bundle (yith_bundle)<br><br>Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)<br><br>Connected to WooCommerce.com: ✔<br>Enforce Approved Product Download Directories: –<br>HPOS feature enabled: –<br>Order datastore: WC_Order_Data_Store_CPT<br>HPOS data sync enabled: – Logging<br><br>Enabled: ✔<br>Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2<br>Retention period: 30 giorni<br>Level threshold: –<br>Log directory size: 64 MB WC Pages<br><br>Shop base: #145 - /negozio/<br>Carrello: #146 - /carrello/ - Contiene lo shortcode [woocommerce_cart]<br>Pagamento: #147 - /pagamento/ - Contiene lo shortcode [woocommerce_checkout]<br>Il mio account: #148 - /mio-account/<br>Termini e condizioni: #999 - /termini-e-condizioni/ Theme<br><br>Name: Avada<br>Version: 7.11.9<br>Author URL: https://themeforest.net/user/ThemeFusion<br>Child Theme: ❌ – Se stai modificando WooCommerce o un tema genitore che non hai costruito personalmente<br>ti consigliamo di utilizzare un tema child. Vedi: Come creare un tema child<br><br>WooCommerce Support: ✔ Templates<br><br>Overrides: Avada/woocommerce/cart/cart.php<br>Avada/woocommerce/checkout/form-pay.php<br>Avada/woocommerce/checkout/review-order.php<br>Avada/woocommerce/single-product/short-description.php<br>Avada/woocommerce/single-product/tabs/additional-information.php<br>Avada/woocommerce/single-product/tabs/description.php Klarna Payments Request Log<br><br>2023-02-21 17:16:19: KP Create Session<br>Response code: 401<br>Response message: {"headers":[],"body":"401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br /> Correlation ID:</p> <p>2023-02-21 17:14:26: KP Create Session<br /> Response code: 401<br /> Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br /> Correlation ID:</p> <p>2023-02-21 17:14:26: KP Create Session<br /> Response code: 401<br /> Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br /> Correlation ID:</p> <p>2023-02-21 17:14:08: KP Create Session<br /> Response code: 401<br /> Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br /> Correlation ID:</p> <p>2023-02-21 17:14:07: KP Create Session<br /> Response code: 401<br /> Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br /> Correlation ID:</p> <p>2023-02-21 17:14:06: KP Place Order<br /> Response code: 401<br /> Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br /> Correlation ID:</p> <p>2023-02-21 17:13:11: KP Create Session<br /> Response code: 401<br /> Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br /> Correlation ID:</p> <p>2023-02-21 17:10:40: KP Create Session<br /> Response code: 401<br /> Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br /> Correlation ID:</p> <p>2023-02-21 17:10:40: KP Create Session<br /> Response code: 401<br /> Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br /> Correlation ID:</p> <p>2023-02-21 17:10:37: KP Create Session<br /> Response code: 401<br /> Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br /> Correlation ID:</p> <p>2023-02-21 17:10:37: KP Create Session<br /> Response code: 401<br /> Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br /> Correlation ID:</p> <p>2023-02-21 17:09:45: KP Create Session<br /> Response code: 401<br /> Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br /> Correlation ID:</p> <p>2023-02-21 17:09:45: KP Create Session<br /> Response code: 401<br /> Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br /> Correlation ID:</p> <p>2023-02-21 17:09:13: KP Create Session<br /> Response code: 401<br /> Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br /> Correlation ID:</p> <p>2023-02-21 17:09:13: KP Create Session<br /> Response code: 401<br /> Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br /> Correlation ID:</p> <h3>Klarna Countries</h3> <p>Production Countries: IT<br /> Test Countries: No countries selected</p> <h3>WooCommerce PayPal Payments</h3> <p>Onboarded: ✔<br /> Shop country code: IT<br /> WooCommerce currency supported: ✔<br /> Advanced Card Processing available in country: ✔<br /> Pay Later messaging available in country: ✔<br /> Webhook status: ✔<br /> PayPal Vault enabled: –<br /> ACDC Vault enabled: –<br /> Logging enabled: –<br /> Reference Transactions: –<br /> Used PayPal Checkout plugin: ✔<br /> Subscriptions Mode: Disabled</p> <h3>Admin</h3> <p>Enabled Features: activity-panels<br /> analytics<br /> product-block-editor<br /> coupons<br /> core-profiler<br /> customize-store<br /> customer-effort-score-tracks<br /> import-products-task<br /> experimental-fashion-sample-products<br /> shipping-smart-defaults<br /> shipping-setting-tour<br /> homescreen<br /> marketing<br /> mobile-app-banner<br /> navigation<br /> onboarding<br /> onboarding-tasks<br /> pattern-toolkit-full-composability<br /> product-custom-fields<br /> remote-inbox-notifications<br /> remote-free-extensions<br /> payment-gateway-suggestions<br /> printful<br /> shipping-label-banner<br /> subscriptions<br /> store-alerts<br /> transient-notices<br /> woo-mobile-welcome<br /> wc-pay-promotion<br /> wc-pay-welcome-page<br /> launch-your-store</p> <p>Disabled Features: experimental-blocks<br /> minified-js<br /> product-pre-publish-modal<br /> settings<br /> async-product-editor-category-field<br /> product-editor-template-system</p> <p>Daily Cron: ✔ Next scheduled: 2024-08-28 11:28:19 +01:00<br /> Options: ✔<br /> Notes: 216<br /> Onboarding: completed</p> <h3>Action Scheduler</h3> <p>Operazione annullata: 33<br /> Oldest: 2024-07-29 15:32:52 +0000<br /> Newest: 2024-08-27 10:35:13 +0000</p> <p>Completato: 28.380<br /> Oldest: 2024-07-28 11:12:41 +0000<br /> Newest: 2024-08-28 10:34:20 +0000</p> <p>Operazione non riuscita: 65<br /> Oldest: 2022-06-28 14:22:30 +0000<br /> Newest: 2024-08-26 13:01:13 +0000</p> <p>In attesa: 2<br /> Oldest: 2024-08-28 20:22:13 +0000<br /> Newest: 2024-08-28 20:22:13 +0000</p> <h3>Status report information</h3> <p>Generated at: 2024-08-28 11:37:00 +01:00<br /></p>

    If you need to access in my backend site or other information please let me know. Also if you have other suggested info or advices that can improve navigation experience and performance please let me know how to do.

    Thank you

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support omarfpg a11n

    (@omarfpg)

    Hi @alebtstudio,

    Hi everybody, I used woocomerce since long time. I have an important store (fashion) where I receive average 1500 orders per months. I have already optimized woocommerce with a less number possible of plugin or third part service. I try to use some cache plugins but i prefer don’t use them beacuse I have woocommerce products linked with my central wherehouse and phisical shops around the nation. In the last 2 years I have already migrated my site in different ISP and now I have a dedicated server solution. It’s normal for us to have 60/70 active carts contemporary.

    Thank you for contacting us about this. First, congratulations on the store’s success! We’d be happy to help you continue thriving and growing with WooCommerce, as well as helping you with your hosting needs.

    Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page. Please include a link to this forum thread so that our Happiness Engineers can get up to speed. They’ll be expecting you!

    Just a quick note here as a friendly advise:

    If you need to access in my backend site or other information please let me know. Also if you have other suggested info or advices that can improve navigation experience and performance please let me know how to do.

    Please never share or offer to share credentials in the forums. This is strictly off-limits (for your own site’s security, as this is a public forum!).

    Thanks!
    -OP

    Thread Starter alebtstudio

    (@alebtstudio)

    Hi @omarfpg,

    thank you for your answer. I tried to follow your step but when i click on woocommerce -> My Account ->Support I see a window where tell me that an email has sended me to proceed with support page. But i didn’t receive it and also in spam folder there wasn’t any mail. I followed also the 4 step (with log out and log in… but i can’t proceed. I tried also to write in AI chat but it tell me that i need a support plan with woocommerce and not with wordpres.com. But i’m follow your woocommerce link.

    Please let me know hot to fix it or a new direct link where i can write by email or any other ticketing system.

    Thank you

    Plugin Support omarfpg a11n

    (@omarfpg)

    Hi @alebtstudio,

    Please try going to the link and use the option “Start or scale a store”, that should open a pop up chat, that translates to a ticket in our system, for instance:

    Direct link to the image: https://snipboard.io/4chuCo.jpg
    Direct link to the image: https://snipboard.io/sn80WS.jpg

    Once there, our Happiness Engineers will take over and assist you! Please let us know if you have any troubles while doing this.

     I tried also to write in AI chat but it tell me that i need a support plan with woocommerce and not with wordpres.com. But i’m follow your woocommerce link.

    That’s unusual. Can you try again and send us a message over there? Please send a screenshot. You can use a tool like https://snipboard.io/ to share images in the forums.

    Cheers!
    -OP

    Thread Starter alebtstudio

    (@alebtstudio)

    HI, i didn’t find a solution to access to woocommerce support and pop up chat. When i try to go in woocommerce support page i always see the page with 4 step and below account button (wordpress) and never riceive any mail to proceed… Is there a siplier method to support?

    https://snipboard.io/ZhfVO6.jpg

    Plugin Support Shameem – a11n

    (@shameemreza)

    Hi @alebtstudio

    I’m sorry to hear you’re still having trouble accessing WooCommerce support.

    Did you check your spam folder? If you’ve entered your email ID accurately in your WordPress.com account, an email should have landed either in the Inbox or spam folder.

    Looking forward to hearing from you!

Viewing 5 replies - 1 through 5 (of 5 total)

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