Technical problem

  • Resolved ali622

    (@ali622)


    1 year ago

    Hello everyone,
    I’ve thoroughly checked the official Astra theme and didn’t encounter the issue there. However, on my own site, there’s a stability or technical problem similar to what you can see in the video below.
    Does anyone know how I can resolve this issue?

    Video: https://files.fm/u/p3vwe3hhz5

    Expert report:
    “It is about being able to move the page to the right in the mobile view. If I see this correctly, it is caused by the slider on the page. This in turn is provided by the Spectra plugin. The slider simply has the wrong width in the mobile view. However, I cannot see why and why in detail. I would therefore recommend that you contact their support forum. (here)”

    Thank you.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Mohsin Ghouri

    (@mohsinbsf)

    1 year ago

    Hi @ali622,

    Thanks for getting in touch with us.

    You can resolve your issue by turning off file generation from the Spectra dashboard (https://wpspectra.com/docs/file-generation/) and clearing all the caches including the server-side cache.

    Please try and let me know how it goes.

    Have a nice day!

    Thread Starter ali622

    (@ali622)

    1 year ago

    Hello @mohsinbsf

    Thank you for the answer.

    I’ve turned off that selection but haven’t solved my problem. Maybe I was doing wrong while clearing the cache. Could you explain me how to do it?

    Have a great day.

    Mohsin Ghouri

    (@mohsinbsf)

    1 year ago

    Hi @ali622,

    Sorry for the inconvenience caused to you.

    Can you please get in touch with the hosting provider and ask them to clear the server-side cache.

    Please try and let me know how it goes.

    Have a nice day!

    Thread Starter ali622

    (@ali622)

    1 year ago

    Hello @mohsinbsf

    It’s okey.

    Sure I did tell them, but unfortunately even though they cleared the server-side cache nothing fixed.

    So, I’m still waiting a new way to fix this.

    Thank you, have a great day.

    Mohsin Ghouri

    (@mohsinbsf)

    12 months ago

    Hi @ali622,

    I request you open a support ticket from here:https://wpspectra.com/support/ so that our support dev can check your site configuration and assist you.

    Have a nice day!

    Thread Starter ali622

    (@ali622)

    11 months, 2 weeks ago

    Solution: Overflow -> Hidden

    Thread Starter ali622

    (@ali622)

    11 months, 2 weeks ago

    body, html { overflow-x: hidden !important; }

Viewing 7 replies - 1 through 7 (of 7 total)

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