temp folder not writable error appeared suddenly

  • Resolved anelith

    (@anelith)


    4 years, 5 months ago

    Hello!

    I have an issue with generating invoices. The plugin worked fine until some time in December. I haven’t installed anything new on the site, just updated other plugins. I am not sure when exactly the invoices weren’t generated anymore so I can’t say what could have triggered it.

    I see an error on the plugin status page that the temp folders are not writable. When I check directory permissions, they are all 0755. Do they need to be changed? I don’t understand why the permissions need to be changed suddenly when they worked fine before.

    Do you know what might be going on here?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Ewout

    (@pomegranate)

    4 years, 5 months ago

    That’s strange indeed, and 755 should be just fine. Could you share a screenshot of those write permission errors and also share your system status report (WooCommerce > Status > Get system report)?

    Also for reference: can you still upload images to your site via the Media Library?

    Thread Starter anelith

    (@anelith)

    4 years, 5 months ago

    Here’s the screenshot: https://i.imgur.com/b4GCr2m.png

    I cannot upload images anymore. The error message: Unable to create directory uploads/2022/01. Is its parent directory writable by the server?

    And in the system report it also says that the log directory is not writable, so it seems that the problem might be somewhere else?

    
### WordPress Environment ###

WordPress address (URL): https://www.kuuesmeel.ee
Site address (URL): https://www.kuuesmeel.ee
WC Version: 6.0.0
REST API Version: ✔ 6.0.0
WC Blocks Version: ✔ 6.3.3
Action Scheduler Version: ✔ 3.3.0
WC Admin Version: ✔ 2.9.4
Log Directory Writable: ❌ Logimise võimaldamiseks tee /home3/greencar/kuuesmeel/wp-content/uploads/wc-logs/ kirjutatavaks või defineeri enda WC_LOG_DIR.
WP Version: 5.8.2
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ✔
Language: et
External object cache: –

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PHP Version: 7.4.27
PHP Post Max Size: 256 MB
PHP Time Limit: 60
PHP Max Input Vars: 10000
cURL Version: 7.71.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 10.3.32-MariaDB-log-cll-lve
Max Upload Size: 256 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
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Remote Get: ✔

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WC Database Prefix: wp_
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attachment: 1640
custom_css: 1
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jp_sitemap_master: 1
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page: 15
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revision: 1058
shop_coupon: 23
shop_order: 554
wcs_ruleset: 9
woo_discount: 5
woo_discount_cart: 1

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (21) ###

Analytics Cat Free: - Fatcat Apps – 1.0.9
Conditional Shipping for WooCommerce: - Lauri Karisola / WooElements.com – 2.2.3
Cookie Notice & Compliance for GDPR / CCPA: - Hu-manity.co – 2.2.1
Estonian Banklinks for WooCommerce: - Konekt OÜ – 1.4
Homepage Control: - WooThemes – 2.0.3
Limit Login Attempts Reloaded: - Limit Login Attempts Reloaded – 2.23.2
LiteSpeed Cache: - LiteSpeed Technologies – 4.4.6
Popup Builder: - Sygnoos – 4.0.6
Really Simple SSL: - Really Simple Plugins – 5.2.1
Under Construction: - WebFactory Ltd – 3.90
UpdraftPlus - Backup/Restore: - UpdraftPlus.Com
DavidAnderson – 1.16.69

Checkout Field Editor for WooCommerce: - ThemeHigh – 1.5.2
Woo Discount Rules PRO 2.0: - Flycart – 2.3.4
Woo Discount Rules: - Flycart – 2.3.4
Variation Swatches for WooCommerce: - Emran Ahmed – 1.1.19
Woocommerce E-Abi Postoffice plugin: - Matis Halmann
Aktsiamaailm LLC – 1.53

WooCommerce PDF Invoices & Packing Slips: - WP Overnight – 2.11.2
E-Abi Omniva Shipping method plugin: - Matis Halmann
Aktsiamaailm LLC – 1.9

E-Abi Woocommerce Itella Shipping method plugin: - Matis Halmann
Aktsiamaailm LLC – 1.18

WooCommerce: - Automattic – 6.0.0
WP Mail Logging: - Wysija – 1.10.2

### Inactive Plugins (5) ###

Akismet Anti-Spam: - Automattic – 4.2.1
Dash Notifier: - LiteSpeed Technologies – 1.2
Estonian Shipping Methods for WooCommerce: - Konekt OÜ – 1.5.8.2
Hello Dolly: - Matt Mullenweg – 1.7.2
WooCommerce Product Stock Alert: - WC Marketplace – 1.7.3

### Must Use Plugins (1) ###

installatron_hide_status_test.php: -  –

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: right
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

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Poe alusaadress: #4 - /pood/
Ostukorv: #5 - /ostukorv/
Kassa: #6 - /kassa/
Minu konto: #7 - /minu-konto/
Müügitingimused: #294 - /minust/kasutamistingimused/

### Theme ###

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Version: 3.9.1
Author URL: https://woocommerce.com/
Child Theme: ❌ – Kui muudad WooCommerce-i ülemteemas
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### Action Scheduler ###

Täidetud: 143
Oldest: 2021-12-06 12:58:18 +0200
Newest: 2022-01-06 10:58:15 +0200

### Status report information ###

Generated at: 2022-01-06 12:45:20 +02:00
    Plugin Contributor Ewout

    (@pomegranate)

    4 years, 5 months ago

    And in the system report it also says that the log directory is not writable, so it seems that the problem might be somewhere else?

    Indeed, this points to a higher level configuration issue. The fact that you cannot upload images in WordPress, that WooCommerce cannot write its logs and our plugin cannot write to the temporary folders has the same root cause, which is that apparently the parent wp-content/uploads/ folder is not writable.

    I’m closing this thread because this is not a plugin issue, but I hope the above information will help you solve this issue. Good luck!

Viewing 3 replies - 1 through 3 (of 3 total)

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