Template

  • Resolved jwjena

    (@jwjena)


    5 months, 3 weeks ago

    All my galleries have used ‘Basic Thumbnails’ with

    Customize Display Settings ‘NextGEN download gallery,

    unfortunately, all links to galleries are off ([Not a valid template]).

    How can I solve the Problem to enable user to download pictures?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Will Derichsweiler

    (@williamdersh)

    5 months, 3 weeks ago

    Hey @jwjena ,

    We found that the [Not a valid template] issue occurs either when using a custom template for you gallery layout or if you had a Legacy (Old) Template selected on a gallery.

    Our team is aware of the issue and is actively working on a fix that will be included in an upcoming update.

    In the meantime, if you were not using a custom template for a gallery, then you could you please be sure none of your galleries are using a Legacy Template?

    To do this go to a page with a gallery using the NextGEN Gallery Legacy block > Edit gallery > Customize Display Settings > make sure the Legacy Template is set to Default: https://a.supportally.com/i/P2Hh1c

    I’ve marked this thread to reach out as soon as the update including the official fix for this has been released!

    Thanks!

    Plugin Support Will Derichsweiler

    (@williamdersh)

    5 months, 3 weeks ago

    Hey @jwjena

    I wanted to let you know that we just released an update for Imagely that includes a fix for the [Not a valid template] error. 

    Please be sure to update your NextGEN Gallery plugin to version 4.0.3 to start seeing this addition. 

    I hope this helps!

    Thanks! 🙂

Viewing 2 replies - 1 through 2 (of 2 total)

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