Hello @newty
I hope you’re well today!
I’ve tested this on your site and I can see the issue. I did notice, however, that the site is cached with W3 Total Cache plugin. Have you already tried – just for testing – purge cache and temporarily disable it?
If not, could you give it a try? I think it might be involved here and this way we could either rule it out or narrow potential reasons down.
Update me here, please, once you test it.
Best regards,
Adam
Thread Starter
newty
(@newty)
Hi @wpmudev-support8
I purged cache and even disabled W3 Total Cache and results are exactly the same. I don’t think that it that because the the same form is called at http://www.boursorama-parrainage.info/etapes and it’s perfectly working.
Thanks for your help.
Best regards,
Hello @newty,
Hope you’re doing well!
If the same opt-in working on a different page, perhaps some element added on a page is breaking the checkbox.
Would you please clone your current page into a test page, see if you can replicate the issue there. If the issue can be replicated, start removing one element at a time, from that page. Each time check if the checkbox is working.
This way you will find wich element on a page is breaking the checkbox.
Let us know how it went!
Kind regards,
Nastia
Thread Starter
newty
(@newty)
Hi,
In the DOM, the checkhbox seems to be checked ( https://www.screencast.com/t/7Z2y5SD9pEg ) but on ajax submission, I do not have the form data data[gdpr]: on
I don’t know why… I did a test by removing all the content of my homepage except the form and I still have the issue. Same result when I disable W3TC.
When I create a new page and add the form, it’s ok (like http://www.boursorama-parrainage.info/etapes). So the issue is on the HP but I don’t know what is blocking the GDPR submission.
Is that possible to have the help of one of your developers ?
Thank you in advance.
Best regards,
Hello @newty ,
Can you enable debug mode on your site so we can see if there are any errors when submitting the error?
Debugging in WordPress
kind regards,
Kasia
Hello there @newty,
I hope you’re doing well!
We’ve not heard from you in a while. I’ve marked this ticket as resolved for now, but if you need anything else at all, we’re here for you, please just reopen the ticket or create a new one.
Have a good day and take care!
Kind regards,
Nastia
