Terrible

  • Shawn

    (@redwall09)


    1 year ago

    Update:
    While the team was helpful to help after I posted this review, they all but disappeared after I was asked to update the review. The plugin looks solid, but without proper support its not worth it.

    Update:
    So after considerable back and forth the team has been able to help us get everything in place needed for the clients website to work properly. It has not been a smooth experience and I hope the team can sort out the workflow to get back to one faster. The plugin is more complicated to setup than advised, even for a seasoned developer. Thank you team for the help.

    ====================

    So far the plugin has given us nothing but trouble and when you reach out to support you get no help whatsoever.

    • This topic was modified 12 months ago by Shawn. Reason: Team updates
    • This topic was modified 11 months ago by Shawn.
Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support stefanpetrov

    (@stefanpetrov)

    1 year ago

    Hi Shawn,

    Sorry to hear you’re experiencing issues with our plugin. Please note that our support team handles a high volume of tickets daily, so there may be some delays in response time.

    Could you please share the link to your support ticket so we can continue troubleshooting the issue?

    Plugin Support Aleksandar Vuković

    (@aleksandartms)

    1 year ago

    Hi @redwall09

    I’m really sorry to hear that your experience with Amelia has been frustrating so far. That’s definitely not the kind of impression we want to leave.

    I wasn’t able to locate any support tickets under your name (or your nickname), so if you could share your ticket number or the email you used to contact us, I’d love to take a look and see what went wrong.

    We genuinely want to understand what issues you’ve encountered. While many users are happy with Amelia, every setup is different, and we’re here to help where we can.

    Looking forward to hearing from you and hopefully turning your experience around.

    Warm regards

    Thread Starter Shawn

    (@redwall09)

    1 year ago

    Good day, please see PRIVATE TICKET #4025717

    Plugin Support Aleksandar Vuković

    (@aleksandartms)

    1 year ago

    Of course! Let’s continue there and see what we can do.

    Plugin Support Aleksandar Vuković

    (@aleksandartms)

    12 months ago

    Thank you @redwall09 !

    We’ve moved to a better system, so I’m sure your experience will be a lot smoother going forward!

    Thank you once again for modifying your review.

Viewing 5 replies - 1 through 5 (of 5 total)

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