Terrible plugin

Hello @tgatellier

It sounds like you may be running into a known case where Advanced Card Processing disables itself after an updates. This is usually easy to fix once identified. We are aware of this problem for some users.

Go to WooCommerce > Settings > Payments > PayPal > Settings → click “Disconnect” → tick “Start over” when prompted. Onboard the plugin again, and it will likely fix the problem with ‘unticking’ Advanced Card Processing.

Be sure to temporarily disable caching plugins. Let us know how it goes.

We definitely recommend using a newer version rather than staying on 2.9.6, as it includes important fixes and improvements.

Kind Regards,
Krystian

Hello @tgatellier

Could you please clarify what exactly is not working? For example, are the Smart Buttons on the checkout page not working, or is the issue happening during the payment process?

To investigate this further, we’ll also need your system status report. Please follow these steps:

1. Go to WooCommerce → Status in your admin panel.
2. Click Get system report, then select Copy for support.
3. Paste the report into our PrivateBin: http://privatebin.syde.com/
4. Share the generated link here with us.

We’ll review the details and help you move forward as quickly as possible.

Kind Regards,
Krystian

Hello @tgatellier

One possible cause could be related to CAPTCHA configuration or a setup inconsistency after reconnecting the account. However, since you’ve rolled back to 2.9.6, we’re unable to reproduce the issue on your site, which makes proper diagnosis difficult.

To move forward, we’ll need to investigate this on a version where the issue actually occurs.

Please reach out via our service desk here. https://paypal.inpsyde.com/docs/request-support/

Once we have that, we can sort it out right away.

Kind Regards,
Krystian