Hi @chasses –
Thanks for reaching out and sharing your feedback. That certainly isn’t the experience we want for our customers.
Please get in touch via the form below so that we can figure out what happened here. When you contact us, share a description of the problem, your site’s URL, and a link to this thread to expedite the process. Once we hear from you, we’ll figure out why you didn’t receive a response.
https://jetpack.com/contact-support/?rel=support&hpi=1
