Today is 27 May, On 19 May I logged a ticket for support – I recorded the issue I’m havin and your staff viewed my online video FOUR times. Today is 27 May and NOONE has responded. I have in the interim logged 2 more tickets to no avail.
When I change a setting on your mobile menu, it replicates the change on the desktop side.
We checked that we already replied to the ticket ID #151108 on May 20 and also we replied today as well you can check the ticket ID #416183. Please check and let us know.
When I tried to access the tickets I received an error on your site: “You are not allowed and your error has been logged”
I followed your suggestions, but the problem persists. When I move the “Translation widget” above of the menu in the mobile, it moves to above the menu in desktop mode as well. PLease assist.
Please tell us where you want to show the Translation menu for the desktop layout so we can assist you. If you want to place the Translation menu beside the menu item then you need to give the custom width to each column widget so it adjust in one line. Then change the layout for the mobile or tablet and again change the custom width according to the mobile layout.
You need to make a 2 columns in a Row widget. In the first column place the logo or Site Title. In the second column you need to insert the Inner Row widget and make a 2 columns to place the Menu and Translation widget and adjust the column custom width to set in a row for the desktop layout.
For mobile layout, go to the mobile or tablet layout and click on the Inner row widget and insert the custom CSS code column-reverse property in the media query. Click on the Inner Row widget -> Options -> Custom CSS to place the CSS. @media screen and (max-width: 800px){ {{element}} .selector of the inner row widget{ display: flex; flex-direction: column-reverse;} } Give the custom width to column widget that contains the menu and Translation widget to 100% to show one after the other in the mobile and tablet device. If the problem continues, please don’t hesitate to contact Pagelayer support team for further assistance.
Regards, Pagelayer Team
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