Terrible Support, Refusal to Refund, and No Resolution

  • johnsuau

    (@johnsuau)


    1 year, 4 months ago

    I deeply regret purchasing the Customify Pro theme from PressMaximum. Despite months of back-and-forth communication, their support team has failed to resolve critical issues that render the theme unusable on my main site. They repeatedly request staging site credentials and FTP access, yet their responses are vague, dismissive, and unhelpful.

    When I requested a refund, they stated they would only issue one if they were unable to fix the issue. However, they haven’t fixed it, nor have they acknowledged the severity of the problem. Instead, they deflect responsibility and provide no actionable solutions.

    The support experience has been beyond frustrating, with time zone differences adding unnecessary delays and communication that often feels like canned responses rather than genuine attempts to assist.

    I strongly caution anyone considering Customify Pro or any other products from PressMaximum to think twice. If something goes wrong, you might find yourself stuck with an unusable product, no resolution, and no refund.

    Avoid this company at all costs.

Viewing 1 replies (of 1 total)
  • boy8xnoname

    (@boy8xnoname)

    1 year, 4 months ago

    Hi John,
    We are sorry to hear that you are dissatisfied with our product and service. We always strive to provide the best support to our customers and are eager to resolve any issues you encounter.

    In your case, we promptly responded to your inquiries and requested additional information to identify the specific cause of the issue. Unfortunately, we did not receive the necessary details from you to help address the problem effectively.

    We also noticed that you are using the Customify Pro on 2-3 other websites without any issues, which suggests that the problem might not stem from our product. However, we remain committed to assisting you further if you can provide us with more detailed information about the issue.

    Regarding the refund, our policy allows for refunds within 15 days of purchase. Regrettably, your refund request falls outside this time frame. We apologize for this but hope you can understand and respect our policy.

    If you are willing to collaborate to resolve the issue, please feel free to contact us with more details via our contact page. We are always here to assist you.

    Sincerely,

Viewing 1 replies (of 1 total)

The topic ‘Terrible Support, Refusal to Refund, and No Resolution’ is closed to new replies.