• I contacted them and had a few emails back and forth because there was a javascript error. They very quickly brushed it off 5 times even after I had already told them I’d done EXTENSIVE testing. They wouldn’t bother reading what I wrote and told me to do exactly what I said I had just done… FIVE TIMES! Then they referred me to their instructions… I guess they didn’t notice I had literally copied and pasted from the exact instructions they had sent me.

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  • Plugin Author Daniel Iser

    (@danieliser)

    @abcdhello – If you prefer to air this here I would be happy to paste the entire support thread that clearly shows our first reply specifically stated that the error your reported was not appearing after multiple attempts and asks for clarification on how to duplicate it properly. Everything after that is us asking questions and you evading them circling back to an error that simply didn’t exist during multiple tests. The reason being that it wasn’t until your 3rd reply that you even mentioned having to submit the form to see the issue.

    Furthermore you used vulgar language, accused us of wasting your time (which I might add you used several hours of our paid support staff’s time) and in the end only after several replies did you actually outline fully what you were trying to accomplish, which in fact does contain errors as your calling a function that simply isn’t loaded until after document.ready which is when our JS actually loads.

    jQuery(document).ready(function(){
        setTimeout(function () {
            jQuery.pm_cookie("pum-355",true,"5 seconds","/");
        }, 1000);
     });

    That said this may not be the most ideal solution once all things are considered. You can just as easily create the cookies in PHP rather than rendering extra JS to the page.

    In any case sorry it didn’t work out.

    Take care. And consider cutting support some slack since you invested little more than time for something that was obviously a custom solution that no plugin was gonna have an OOB solution for.

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