Terrible updating process

I really want to like this plugin, but there support is quite poor and don’t take on board what the actual problem is. Every time the plugin needs updating (pro version), I have to completely remove it, login to the Imagely site and download the new version, upload and re-install. Their update process does not work and they refuse to acknowledge there’s a problem. I’ve had multiple support tickets logged with them about it and they never fix it. For this reason I’m out and will be removing the plugin and cancelling my account.