Hi there @akum036,
When you have trouble getting email, the first step is to check the debug logs. If there is an issue communicating with the mailer service, the debug logs will often show an error message that can help point to the problem. Check out this guide on our site. It walks through our Debug feature. Using the Debug system in WP Mail SMTP, you’re able to check the logs of failed emails and any available error messages: https://wpmailsmtp.com/docs/how-to-debug-email-sending-issues-in-wp-mail-smtp/
If you don’t notice any issues in the debug log, you may want to check with the mailer service. If the emails are failing to send from the mailer or they are being bounced back for some reason, there will typically be a log of the event available on your mailer account. That can often help point to the cause of the issue.
I hope that helps! Have a great day!
