@ocarinachilee Hi,
Hope you are doing good.
Please share the SEttings page screenshot and hide your confidential details in that screenshot.
Also share diagnostic test reports.
Authentication fails mean issue is with email or server-side, try to change your password and test again.
Thanks
the configuration of the plugin or my wordpress profile?
Where can I see the diagnostic test reports?
change the password of my account in wordpress?
thank you
@ocarinachilee
Screenshot of Post SMTP plugin Settings > Account tab.
Click on Post SMTP from the left side menu, then in the next screen the last menu there is Diagnostic Test Option-click on it.
Change the password of your email account and then configure the plugin.
Thanks
I changed the password and there was no change, then I changed other options and now I get this error:
file:///C:/Users/pelic/Downloads/2.png
setting:
file:///C:/Users/pelic/Downloads/1.png
diagnostic:
Mailer: postsmtp
HostName: hiropaper.com
cURL Version: 7.81.0
OpenSSL Version: OpenSSL/1.1.1m
OS: Linux shared20.hostgator.cl 4.19.150-76.ELK.el7.x86_64 #1 SMP Wed Oct 7 01:33:43 CDT 2020 x86_64
PHP: Linux 7.3.33 C
PHP Dependencies: iconv=Yes, spl_autoload=Yes, openssl=Yes, sockets=Yes, allow_url_fopen=Yes, mcrypt=No, zlib_encode=Yes
WordPress: 5.9.3 es_ES UTF-8
WordPress Theme: Colibri WP
WordPress Plugins: AliDropship Plugin, Elementor, Post SMTP, Really Simple SSL, Templates Patterns Collection, Colibri Page Builder
WordPress wp_mail Owner: /home4/hiropape/public_html/wp-content/plugins/post-smtp/Postman/PostmanWpMailBinder.php
WordPress wp_mail Filter(s): wp_staticize_emoji_for_email, PostsmtpMailer->get_mail_args
WordPress phpmailer_init Action(s): PostsmtpMailer->phpmailer_smtp_init
Postman: 2.0.26
Postman Sender Domain (Envelope|Message): hiropaper.com | hiropaper.com
Postman Prevent Message Sender Override (Email|Name): No | No
Postman Active Transport: SMTP (smtps:plain://hiropaper.com:465)
Postman Active Transport Status (Ready|Connected): Yes | Yes
Postman Deliveries (Success|Fail): 0 | 1
Thanks
@ocarinachilee
We are unable to reproduce the mentioned issue on our staging site. It seems like the theme or some other plugin is conflicting with the Our plugin Can you change the theme to WordPress default 2022 or deactivate the plugins one by one and check if the issue still persists or not.
Thanks
