Testimonials Widget Disappeared After Update

  • Resolved michaelsandmichaels

    (@michaelsandmichaels)


    5 years, 2 months ago

    After I updated to Strong Testimonials 2.51.2 followed by the Astra Pro 3.1.0 update, the footer testimonials widget disappeared. I am running WordPress 5.7 with a custom child Astra theme. I contacted Astra’s support team, and they traced the problem to Strong Testimonials, which does not display even when the default Twenty Twenty-One theme is enabled. I did not include the url here as the site is not public, but I can share further details via email if you provide instructions on the best way to continue this discussion privately. Thank you!

Viewing 7 replies - 1 through 7 (of 7 total)
  • Miha

    (@mplusb)

    5 years, 2 months ago

    Hi @michaelsandmichaels,

    Thank you for reaching out!
    I just tried this on my end and the Strong Testimonials widget works both in Astra Pro and in a default WordPress theme.
    Is it possible to send me a screenshot to see how you added the widget?
    Also please go to Testimonials > Views> and send me a screenshot with your View’s settings.
    You can send the screenshots using this form here or directly at the email address mentioned on that page.

    Warmly,
    Mihaela

    • This reply was modified 5 years, 2 months ago by Miha.
    Thread Starter michaelsandmichaels

    (@michaelsandmichaels)

    5 years, 2 months ago

    Thanks for following up, Mihaela! I just emailed you the screenshot and more details 🙂

    UPDATE: The email bounced back 🙁 I just submitted a request through your Contact form but don’t see a way to upload files there.

    Miha

    (@mplusb)

    5 years, 2 months ago

    I did not receive any 🙁
    Can you please try this email instead: [email protected] ?

    Thank you,
    Mihaela

    Thread Starter michaelsandmichaels

    (@michaelsandmichaels)

    5 years, 2 months ago

    I tried the other email you suggested and got another bounceback 🙁 Maybe it doesn’t like my sending attachments?

    Thread Starter michaelsandmichaels

    (@michaelsandmichaels)

    5 years, 2 months ago

    Mihaela, I tried resending my email and screenshots from a different email/server, so fingers crossed it’ll reach you this time.

    Miha

    (@mplusb)

    5 years, 2 months ago

    Hi again!

    I will reply here as well in case it will help other users as well.
    I investigated and I can see that you add a CSS code, this one:
    .wpmslider-viewport { height: 100% !important; }
    Can you please remove it? It should fix the issue.
    Thank you!

    Warmly,
    Mihaela

    Thread Starter michaelsandmichaels

    (@michaelsandmichaels)

    5 years, 2 months ago

    Mihaela,

    I just responded via email, but for any others who may be experiencing this, I wanted to post it here, too:

    That was a good guess, but Astra’s tech support added that *after* the Testimonials slider broke to fix a different issue that was introduced after I updated the Astra Pro plugin and theme 🙁 I just removed that code as a test, and unfortunately, it didn’t fix the missing Testimonials and reintroduced the bug it had been added to fix 😉

Viewing 7 replies - 1 through 7 (of 7 total)

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