Text editor bug

  • Resolved starcaptain

    (@starcaptain)


    7 years, 5 months ago

    Unfortunately text editor has some issues after the last update. It’s impossible to run editor and even “Edit module content”-button is not active.
    Cache/history were cleared, apache-service restarted, plugin reactivated.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor Rocco Aliberti

    (@d4z_c0nf)

    7 years, 5 months ago

    Hi @starcaptain,
    thanks for reporting this.

    I’m actually unable to reproduce the issue, the text editor module works perfectly fine here with Nimble 1.4.0

    Did you check for third party plugin conflicts, as suggested at the link below?
    https://ww.wp.xz.cn/support/topic/please-read-before-posting-71/

    Also, can you share your system info?

    Thanks!

    Plugin Author presscustomizr

    (@nikeo)

    7 years, 5 months ago

    Thanks for reporting your problem.
    I’m not able to reproduce it either on my end with the latest version of the plugin.
    as Rocco suggested it, can you include your system infos when creating your post. You’ll find them under Dashboard > Plugins > System Infos

    Thread Starter starcaptain

    (@starcaptain)

    7 years, 5 months ago

    Hi @nikeo, @d4z_c0nf
    Thanks for your reply.
    Of course, my third-party plugins are deactivated while testing.
    Maybe this screencast will help you: https://drive.google.com/file/d/1WMG0NR8mMJ4wbHuUXQC_DJxt2-Pfgt7X/view

    ### Begin System Infos (Generated 2018-12-17 11:54:46) ###
    ———— SITE INFO
    Site URL: http://www.telestream.by
    Home URL: http://www.telestream.by
    Multisite: No

    ———— USER BROWSER
    Platform: Windows
    Browser Name: Chrome
    Browser Version: 71.0.3578.98

    ———— WORDPRESS CONFIG
    WP Version: 5.0.1
    Language: ru_RU
    Permalink Structure: Default
    Active Theme: Customizr 4.1.23
    Show On Front: nothing
    ABSPATH: /var/www/html/telestream.by/
    WP_DEBUG: Disabled
    WP Memory Limit: 40MB

    ———— NIMBLE CONFIGURATION
    Version: 1.4.0
    Upgraded From: 1.3.3
    Started With: 1.3.3

    ———— WP ACTIVE PLUGINS
    Nimble Builder: 1.4.0

    ———— WP INACTIVE PLUGINS
    Akismet Anti-Spam: 4.1
    Contact Form 7: 5.1
    Hello Dolly: 1.7.1
    One Click Demo Import: 2.5.1
    Regenerate Thumbnails: 3.0.2
    Smart Slider 3: 3.3.11

    ———— WEBSERVER CONFIG
    PHP Version: 5.6.38-0+deb8u1
    MySQL Version: 5.5.62
    Webserver Info: Apache/2.4.10 (Debian)

    ———— PHP CONFIG
    Memory Limit: 256M
    Upload Max Size: 512M
    Post Max Size: 128M
    Upload Max Filesize: 512M
    Time Limit: 30
    Max Input Vars: 1000
    Display Errors: N/A
    PHP Arg Separator: &
    PHP Allow URL File Open: 1

    ### End System Infos ###

    • This reply was modified 7 years, 5 months ago by starcaptain.
    Plugin Author presscustomizr

    (@nikeo)

    7 years, 5 months ago

    OK thanks for the screencast.
    I’m concerned by this problem. I will need an access to your WP admin to check your site. Can you contact me with this form ?
    Thanks.

    Plugin Author presscustomizr

    (@nikeo)

    7 years, 5 months ago

    Thanks for getting in touch by email @starcaptain. As you explained it by email, this issue was apparently related to the following problem ( I’m sharing it here to help other users facing the same problem in the future ) :

    There is some new information about my issue. I created new account for you and decided to try it as an experiment. And everything works perfect with new account, but there is still a problem with the old one (cache is cleared, I even tried to do all manipulations from another computer). So I can solve my problem by deleting my old user and creating new instead of it.

    I set the ticket as resolved.

Viewing 5 replies - 1 through 5 (of 5 total)

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