The admin panel isn’t work

  • Resolved meteope

    (@meteope)


    10 months, 2 weeks ago

    The Royal plugin has been having issues with the admin section for a while now (at least in the free version). After activation, when trying to access the Royal admin section through the WP sidebar, it redirects to the page, but it appears to open an authorization pop-up, or similar, to continue, and it doesn’t go away. This is happening on at least eight different client sites of mine, with different themes and hosts. I’ve even tried leaving only Elementor, Woo, and Royal active, and the same thing still happens.

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  • Sophia Support

    (@marsismyhome)

    10 months, 2 weeks ago

    Hi.

    Thank you for choosing our product.

    Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: [email protected]

    Also, navigate to Tools > Export – choose All Content click on Download Export File, and then send this file to our email as well.

    We will analyze your system and replicate the same case. This will help us debug the issue much easier and provide a faster solution.

    P.S. Please don’t forget to mention the support URL from ww.wp.xz.cn.

    Kind regards, Sophia

Viewing 1 replies (of 1 total)

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