The API could not be reached

  • Resolved Andy Alcock

    (@hongkongmaritime)


    7 years, 11 months ago

    Hi. I’ve used MonsterInsights Lite for a couple of years now. It’s OK overall – and it’s free of course – but often loses the connection or needs re-authenticating, usually after an upgrade.

    This time I get the following error, possibly since your June 7 upgrade:

    “Error – The API Could Not Be Reached”.

    Any suggestions, please? My hosting company assure me all relevant outbound URLs are whitelisted (as listed on your website).

    I think I might switch to an alternative plug-in if I can’t solve this one, as it’s just not worth the fuss to keep fixing it after each upgrade.

    Thanks

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter Andy Alcock

    (@hongkongmaritime)

    7 years, 11 months ago

    Apologies, the error actually says “the API was unreachable’

    tiagolacerda77

    (@tiagolacerda77)

    7 years, 11 months ago

    I’m getting the same error: “Error – The API was unreachable.”

    What can I do?

    thanx

    andbar13

    (@andbar13)

    7 years, 11 months ago

    I’ve the same msg too. Does anyone know how to solve it?

    Thread Starter Andy Alcock

    (@hongkongmaritime)

    7 years, 11 months ago

    I can’t give you a definitive answer but for me I had to push my hosting company to look into it. Originally they just blamed it on the developer but after some pushing finally changed some code on their side which fixed it. They wouldn’t tell me what but, based on email exchanges, seemingly something to do with outbound permissions. They are forever blocking my plug-ins and causing issues like this. I won’t be with them much longer.

    On that basis, I do not recommend ABCHK.com hosting in Hong Kong. They are dinosaurs tech-wise with the worst support imaginable.

    In contrast, MonsterInsights were very helpful and I suggest contacting them directly.

Viewing 4 replies - 1 through 4 (of 4 total)

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