the backup does not run

Hi @topseller22

Basing on your debug code, it’s highly possible that you don’t have enough space on your website to create backup.

Even if it says that you have more than 500 GB of free space, it does not mean that you can use all of it. Especially if your website is on shared hosting.

In such case I recommend you to check on hosting dashboard how much space you have, there should be more than 2.4 GBs.

Alternate reason would be that some binary-broken file cannot be read, but it’s included in the backup. We have alternate backup method that should resolve it.

If you’re sure that you have enough space, follow these steps:
Please open first section of the plugin named: “What will be backed up?”
Find subsection named: “Exclude by folder / file name (case-sensitive)”
Here add these three rules, like on image: https://prnt.sc/9oftADPd_Z7e

Once you do that, please follow these steps:
1. Go to “Other options” section
2. Change backup method: https://prnt.sc/1s1ofpa
3. Disable PHP CLI checking: https://prnt.sc/1sljr31
4. Save “Other options” section
5. Force stop both processes: https://prnt.sc/1trv1tm

When you do that, try to run your backup once again.

Let me know if that worked for you 🙂
Thank you!

Hi @topseller22

All sections are visible in free version, premium options are marked with crown.
I am not sure which section you can’t find, but if you meant the first one, you need to select “Want to exclude files based on filters?” to yes in order to expand more options.

Let me know if that’s the section you couldn’t find 🙂
Thank you!

Hi @topseller22

It looks like you applied all settings properly except changing backup method.
Please, make sure you set this option: https://prnt.sc/1s1ofpa

Thank you!