The backup process could not be started!

Resolved elsoar
(@elsoar)

1 month, 2 weeks ago

WP-Cron does not seem to be working properly, because it has not run in the last hour. Please check your server settings.

The backup process could not be started! Please try to contact our support.

Viewing 12 replies - 1 through 12 (of 12 total)

Plugin Support

Saransh

(@saranshwpm)

1 month, 2 weeks ago

Hi @elsoar,

Thank you for your message.

To better understand the issue, could you please check a couple of things:

If you click Run now, does the backup run manually?
If yes, does the backup complete correctly, or do you see any errors in the backup log?

Please also share your debug information (after hiding any sensitive information), so I can take a closer look:
yourdomain.com/wp-admin/admin-ajax.php?action=backwpup_debug_info

And since the warning points to WP-Cron, please also run this quick check from our guide to verify whether WordPress Cron is working correctly on your site:
https://backwpup.com/docs/my-backup-jobs-dont-seem-to-run-as-scheduled/

Once you have that information, I’ll be happy to help further 👍

Thread Starter

elsoar

(@elsoar)

1 month, 2 weeks ago

The backup complete correctly? NO.

Message: The backup process could not be started! Please try to contact our support.

and..

WordPress version: 6.9.4
BackWPup version: 5.6.8
PHP version: 8.1.33 (64bit)
MySQL version: 10.3.39
cURL version: 7.61.1
cURL SSL version: OpenSSL/1.1.1k
WP-Cron url: https://---**---.org/doit/wp-cron.php
Server self connect: Not expected HTTP response: Status-Code: 403 Date: Mon, 20 Apr 2026 07:09:19 GMT Content-type: text/html; charset=UTF-8 Accept-ch: Sec-CH-UA-Bitness, Sec-CH-UA-Arch, Sec-CH-UA-Full-Version, Sec-CH-UA-Mobile, Sec-CH-UA-Model, Sec-CH-UA-Platform-Version, Sec-CH-UA-Full-Version-List, Sec-CH-UA-Platform, Sec-CH-UA, UA-Bitness, UA-Arch, UA-Full-Version, UA-Mobile, UA-Model, UA-Platform-Version, UA-Platform, UA Cf-mitigated: challenge Critical-ch: Sec-CH-UA-Bitness, Sec-CH-UA-Arch, Sec-CH-UA-Full-Version, Sec-CH-UA-Mobile, Sec-CH-UA-Model, Sec-CH-UA-Platform-Version, Sec-CH-UA-Full-Version-List, Sec-CH-UA-Platform, Sec-CH-UA, UA-Bitness, UA-Arch, UA-Full-Version, UA-Mobile, UA-Model, UA-Platform-Version, UA-Platform, UA Cross-origin-embedder-policy: require-corp Cross-origin-opener-policy: same-origin Cross-origin-resource-policy: same-origin Origin-agent-cluster: ?1 Permissions-policy: accelerometer=(),browsing-topics=(),camera=(),clipboard-read=(),clipboard-write=(),geolocation=(),gyroscope=(),hid=(),interest-cohort=(),magnetometer=(),microphone=(),payment=(),publickey-credentials-get=(),screen-wake-lock=(),serial=(),sync-xhr=(),usb=(),xr-spatial-tracking=(self) Referrer-policy: same-origin Server-timing: chlray;desc="9ef252a61bccd646" X-content-type-options: nosniff X-frame-options: SAMEORIGIN Report-to: {"group":"cf-nel","max_age":604800,"endpoints":[{"url":"https://a.nel.cloudflare.com/report/v4?s=cqInXf%2FlXbuzQyxX2Snrf%2BH1M6o%2BoNoAM7wtMSg4JEW6lXBonFlz9u%2BKteqrD9ns%2FeDRrloonAa4e7eY%2FXxqL9S1Pt0nFW6KSsVKzkEfaaBE2lY%2BT9HR1jXkofkqOTT9lntB"}]} Nel: {"report_to":"cf-nel","success_fraction":0.0,"max_age":604800} Content-encoding: br Server: cloudflare Cf-ray: 9ef252a61bccd646-CDG Alt-svc: h3=":443"; 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Document root: /home/dec/public_html
Temp folder: /home/dec/public_html/doit/wp-content/uploads/backwpup/df2a15/temp/
Log folder: /home/dec/public_html/doit/wp-content/uploads/backwpup/df2a15/logs/
Server: Apache/2.4.65 (Unix) OpenSSL/1.1.1k
Operating System: Linux
PHP SAPI: fpm-fcgi
Current PHP user: dec
Maximum execution time: 600 seconds
BackWPup maximum script execution time: 30 seconds
Alternative WP Cron: Off
Disabled WP Cron: Off
WP Cron is working: No
CHMOD Dir: 0755
Server Time: 7:9
Blog Time: 07:09
Blog Timezone:
Blog Time offset: 0 hours
Blog language: en-US
MySQL Client encoding: utf8
PHP Memory limit: 512M
WP memory limit: 40M
WP maximum memory limit: 512M
Memory in use: 38.00 MB
Loaded PHP Extensions:: Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apcu, bcmath, bz2, calendar, cgi-fcgi, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, imagick, imap, intl, ionCube Loader, json, libxml, mbstring, mysqli, mysqlnd, openssl, pcntl, pcre, pdo_mysql, pdo_sqlite, posix, pspell, session, soap, sockets, sodium, sqlite3, standard, sysvmsg, sysvsem, sysvshm, tidy, tokenizer, xml, xmlreader, xmlwriter, xsl, zip, zlib

Plugin Support

Saransh

(@saranshwpm)

1 month, 2 weeks ago

Hi @elsoar,

Thank you for your reply.

It looks like the server is blocking self-connect requests due to 403 error. This needs to be handled on the hosting side, as the server must be configured to allow WordPress to make internal requests to itself. Once that is fixed, BackWPUp should work normally as well.

To verify this, you can also check Tools > Site Health in your WordPress dashboard. If you see an error related to loopback or self-connect requests, like the one shown here:

https://shottr.cc/s/1Vqa/SCR-20260107-qfp.png

you can share that information with your hosting provider. After they resolve it and the warning disappears from Site Health, BackWPUp should start working as expected.

Let me know how it goes.

Thread Starter

elsoar

(@elsoar)

4 weeks ago

OK, now, with the (Triggered by link). we have another problem.. He stops here and does not continue.

Thread Starter

elsoar

(@elsoar)

3 weeks, 2 days ago

any update about this?

Plugin Support

Saransh

(@saranshwpm)

3 weeks, 1 day ago

Hi,

Thank you for the follow-up. I assume the previous issue is now resolved.

Regarding the latest issue, as a troubleshooting step, could you please try creating a simple Database-only backup job and see how it behaves when triggered via link?

Also, are you seeing any specific errors in the debug log? If possible, please share the ‘debug’ log again after hiding sensitive information so I can take another look.

Thread Starter

elsoar

(@elsoar)

3 weeks, 1 day ago

Database-only backup job

Yes, it was done successfully.

But not with the files.

[INFO] BackWPup 5.6.9; A project of WP Media
[INFO] WordPress 6.9.4 on https://123.123/123/
[INFO] Log Level: Normal
[INFO] BackWPup job: Files
[INFO] Logfile is: backwpup_log_b01508_2026-05-13_18-52-32.html
[INFO] Backup file is: 2026-05-13_18-52-32_TIIBUJ7N02_FILE-WPPLUGIN.zip
[13-May-2026 18:52:32] 1. Trying to make a list of folders to back up …
[13-May-2026 18:52:32] Added "/home/dec/public_html/store/" folder to backup
[13-May-2026 18:52:32] 2 folders to backup.
[13-May-2026 18:52:32] 1. Trying to generate a file with installed plugin names …
[13-May-2026 18:52:32] Added plugin list file "doit.pluginlist.2026-05-13.txt" with 1.19 KB to backup file list.
[13-May-2026 18:52:32] 1. Trying to generate a manifest file …
[13-May-2026 18:52:32] Added manifest.json file with 1.73 KB to backup file list.
[13-May-2026 18:52:32] 1. Trying to create backup archive …
[13-May-2026 18:52:32] Compressing files as ZipArchive. Please be patient, this may take a moment.
[13-May-2026 18:52:39] Backup archive created.
[13-May-2026 18:52:39] Archive size is 245.77 MB.
[13-May-2026 18:52:39] 19 Files with 254.83 MB in Archive.

Plugin Support

Saransh

(@saranshwpm)

2 weeks, 6 days ago

Hi,

Thank you for the reply.

It is quite strange that the files backup is not working in this case.

Could you please check whether the same issue also happens when running a manual backup from the plugin? Or does it only happen when the job is triggered via the link?

Would you also mind reaching out to us via the Contact Support option available at the bottom right inside the plugin? That will allow us to look into this more closely with additional details if needed.

Looking forward to your update.

Thread Starter

elsoar

(@elsoar)

2 weeks, 6 days ago

Manually –> WP-Cron does not seem to be working properly, because it has not run in the last hour. Please check your server settings.

Plugin Support

Saransh

(@saranshwpm)

2 weeks, 2 days ago

Hello @elsoar,

I doubt this could be because of a loopback error as discussed earlier in this thread. Can you confirm if that is fixed?

Also, did you try reaching out to the support via the UI plugin option to be able to investigate this closely?

Best Regards,

Thread Starter

elsoar

(@elsoar)

2 weeks, 2 days ago