Hello @danyan,
Thanks for reaching out to us!
To better understand the issue you’re encountering, could you please go to that section and press the F12 key on your keyboard? This will open the Developer Tools panel in your browser. Once it’s open, click on the “Console” tab and let me know if you see any messages or errors listed there.
You can take a screenshot of the Console tab and share it with me. You can upload it here via Imgur.
This will help me pinpoint what might be causing the issue and provide you with a quicker solution.
Warm regards,
Beatrice.
Thread Starter
danyan
(@danyan)
返信ありがとうございます
アップロードをしましたのでご確認ください
よろしくお願いいたします
https://imgur.com/a/ONH7JWs
Thank you for your reply
I have uploaded it, so please check it.
Nice to meet you
https://imgur.com/a/ONH7JWs
Thread Starter
danyan
(@danyan)
PHP のバージョンが問題かと思い、「8.1.29」から「8.2.22」に挙げましたが変わりませんでした。
他にも運用しているサイトがあるのですがそちらではエラーが起きません
問題のあるサイトの方でプラグインを全て無効にしてテーマもCoreも最新にしましたがそれでもエラーが起きる状態です
何卒よろしくお願いいたします。
I thought the PHP version was the problem, so I changed it from “8.1.29” to “8.2.22”, but it didn’t change.
There are other sites that are operating, but no errors occur there.
On the problematic site, I disabled all the plug-ins and updated the theme and Core, but the error still occurs.
I look forward to working with you.
Hello @danyan,
Thank you for your patience and for providing detailed information, including the console screenshot. After further investigation, it seems there might be an issue related to compatibility between our plugin and the Gutenberg block editor in specific scenarios.
To address this, I’ve opened a ticket with our development team. They will work on identifying the root cause and resolving this issue in an upcoming update.
Apologies for the trouble!
Warm regards,
Beatrice.
Thread Starter
danyan
(@danyan)
調査をしていただきありがとうございます
とてもいいプラグインなので改善されまた便利に使えることを祈っております
開発者の方にとても感謝をしております
よろしくお願いいたします
Thank you for your investigation
It’s a very good plug-in, so I hope it will be improved and can be used conveniently.
I am very grateful to the developers
Nice to meet you
Hi @danyan,
Please update to our latest version (5.0.16) as this issue should be solved.
Let me know if you still encounter issues afterward.
Warm regards,
Beatrice.
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This reply was modified 1 year, 5 months ago by
beatrice12.
Thread Starter
danyan
(@danyan)
いつもお世話になっております
アップデートご確認しました
無事問題が解決していました
素敵なアップデートでの改善をありがとうございました
今後も使用をさせていただきますのでよろしくお願いいたします
Thank you for always taking care of me
The update has been confirmed.
The problem was solved safely
Thank you for the improvement with a wonderful update
We will continue to use it in the future, thank you
