• Resolved coca2025

    (@coca2025)


    The problem is in editing the product description blocks, in the General tab

    The page I need help with: [log in to see the link]

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  • Hi @coca2025,

    I can see how disruptive this must be, especially when you are trying to edit product descriptions and the editor does not behave as expected. I want to make sure we get to the bottom of this with you and help restore a smooth editing experience.

    To help narrow this down, could you let me know when you first started noticing this issue. Was it after a recent update to WordPress, WooCommerce, or another plugin, or is this happening on a brand new store setup? Knowing when it started will really help us pinpoint the cause.

    It would also be very helpful if you could share a short screen recording showing exactly what happens when you try to edit the product description blocks. You can upload the recording using https://loom.com or a similar service. Along with that, please share your WooCommerce System Status Report so we can review your environment details. You can find the report under WooCommerce, Status, then copy it and share it via https://pastebin.com.

    Once we have those details, we can take a closer look and guide you on the next best steps.

    Hi @coca2025, I apologize for the inconvenience caused. I understand the frustration when trying to edit product descriptions and encountering issues.

    This is a follow-up to see if you resolved the issue. If not, please take the time to follow the steps suggested by @lovingbro so we can assist you better.

    Cheers,

    Jim

    Plugin Support thelmachido a11n

    (@thelmachido)

    It’s been a while since we heard back from you for this reason we are closing this thread. 

    If WooCommerce has been useful for your store and you appreciate the support you’ve received, we’d truly appreciate it if you could leave us a quick review here: 

     https://ww.wp.xz.cn/support/plugin/woocommerce/reviews/#new-post

    Feel free to open a new forum topic if you run into any other problem. 

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